BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-01-2014, 06:15 AM   #1 (permalink)
New Member
 
Join Date: Mar 2014
Model: 8520
PIN: N/A
Carrier: orange
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default cannot validate or set up my email address

Please Login to Remove!

Hello
48 hours ago I received an email from "blakcberry from reseach in motion limited" informing me that changes in my personnal date and email from my hotmail address were not delivered anymore I was asked to validate my email address
which I did but the end message was email or password are not correct contact you email provider
which I did I asked microsoft nothing wrong there
I changed my hotmail password deleted my email adress on blacberry to re set it
when creating I was getting the same message.
Can you help please
I have been using this blackberry curve since 2 years with no issue

thank you sylvie
Offline  
Old 03-01-2014, 02:27 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,036
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default Re: cannot validate or set up my email address

Did you resend service books and do a battery pull?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 03-01-2014, 03:07 PM   #3 (permalink)
New Member
 
Join Date: Mar 2014
Model: 8520
PIN: N/A
Carrier: orange
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: cannot validate or set up my email address

Hi Thank you for your help, I have done the battery pull. what do you mean by resend service books? sylvie
Offline  
Old 03-04-2014, 09:22 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,441
Post Thanks: 43
Thanked 598 Times in 591 Posts
Default Re: cannot validate or set up my email address

Read this link

KB16383-Resending service books for an email account from the BlackBerry smartphone
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
The Following User Says Thank You to tsac For This Useful Post:
sylvie (03-07-2014)
Old 03-05-2014, 01:49 PM   #5 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,045
Post Thanks: 52
Thanked 305 Times in 293 Posts
Default Re: cannot validate or set up my email address

Quote:
Originally Posted by sylvie View Post
Hello
48 hours ago I received an email from "blakcberry from reseach in motion limited" informing me that changes in my personnal date and email from my hotmail address were not delivered anymore I was asked to validate my email address
which I did but the end message was email or password are not correct contact you email provider
which I did I asked microsoft nothing wrong there
I changed my hotmail password deleted my email adress on blacberry to re set it
when creating I was getting the same message.
Can you help please
I have been using this blackberry curve since 2 years with no issue

thank you sylvie
Can you still log into your email account on a pc?
Offline  
Old 03-05-2014, 08:52 PM   #6 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,441
Post Thanks: 43
Thanked 598 Times in 591 Posts
Default Re: cannot validate or set up my email address

Good question rambo47. the OP did not indicate if a PC login worked. No response to the service books either.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 03-07-2014, 01:28 AM   #7 (permalink)
New Member
 
Join Date: Mar 2014
Model: 8520
PIN: N/A
Carrier: orange
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: cannot validate or set up my email address

Quote:
Originally Posted by rambo47 View Post
Can you still log into your email account on a pc?
Goodmorning
sorry for not replying earlier Iam travelling between Botswana et Namibie and could not connect to my PC
I can log in to outlook through my Laptop no problem, I have even reset my pasword.
Regqrding serice book I just went into the link (thank you once more for sending it) I do not have the possibility to send in my service book menu I will look into it in details.
I will let you all know if I manage to get sorted.

Thank you all
Sylvie
Offline  
Old 03-07-2014, 09:17 AM   #8 (permalink)
New Member
 
Join Date: Mar 2014
Model: 9790
PIN: N/A
Carrier: T Mobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: cannot validate or set up my email address

I have the same problem as described here, since Tuesday,4th March.

I got a message from BB stating I needed to re validate my hotmail email account.

I have had the hotmail account on my BB 9790 working fine for years.

I called my service provider (T Mobile in the Netherlands) and they could only suggest it was a hardware problem on the BB, which as I can sync with my gmail account, is not the answer.

I can log on to my hotmail account via PC.

I've done the take out battery thing. Didn't make a difference.

I tried the Resending service books thing too, but this only prompted a message to my gmail account, which I also have on my BB, and is working fine.

Hotmail is the problem.

Any further advice anyone can offer?
Offline  
Old 03-07-2014, 10:57 PM   #9 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,441
Post Thanks: 43
Thanked 598 Times in 591 Posts
Default Re: cannot validate or set up my email address

On multiple forums users are also having issues with Hotmail. Some have been able to reset the address and some had to delete the email address and reload it. Android users also. Just about all have said it's a Microsoft issue and has happened before.
And based on posts, Microsoft did some type of update and this causes the issue.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 03-12-2014, 09:26 PM   #10 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,441
Post Thanks: 43
Thanked 598 Times in 591 Posts
Default Re: cannot validate or set up my email address

Do what delete the email address on the BB?
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 04-20-2014, 08:58 PM   #11 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,441
Post Thanks: 43
Thanked 598 Times in 591 Posts
Default Re: cannot validate or set up my email address

You need to read the posts before your's and stop just posting to build numbers.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: cannot validate or set up my email address
Thread Thread Starter Forum Replies Last Post
Use your Pearl as a BT Modem under OS X ggoodale Mac Users Corner 250 04-27-2011 10:11 PM
Possible to get personal email before BES email is set up? ablickle General BlackBerry Discussion 18 08-16-2008 10:35 AM
First post thought I'd make it helpful mazzel General 8100 Series Discussion - Pearl 1 05-30-2007 04:45 PM
Can I Change My @vzw.blackberry.net Email Address? essay182 General BlackBerry Discussion 10 01-20-2006 08:17 AM
Address Book/Outlook Contacts Bug Knocka General Legacy Device Discussion 5 10-14-2005 07:19 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.