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Old 03-14-2014, 08:58 AM   #1 (permalink)
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Just updated my wife's phone to a Bold 9900. There was a password on it but when I try to disable it, it will not let me?
Old 03-14-2014, 09:34 AM   #2 (permalink)
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Default Re: Locked Password

You will need to wipe the device before she can use it. Also, I would see what the story was from the person or place you first bought it.
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Old 03-15-2014, 02:11 PM   #3 (permalink)
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Default Re: Locked Password

Interesting, If you do have the password and the security wont let you turn off the requirement for a password, it may be a setting from her company which prevents it from being turned off. The next problem if it is a company phone is she authorized to do any updates. Does she need her job?
If the phone is new do as suggested by ZombieBerry.
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