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Old 05-24-2014, 06:56 AM   #1 (permalink)
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Default Software update

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I have updated my Z10 to the latest software and lost all my contacts.

It also wont let me add a contact, I have restored my last back up still no contacts.

What can I do ???
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Old 05-24-2014, 01:27 PM   #2 (permalink)
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Default Re: Software update

The OS may be corrupted if you tried to do the upgrade over the air. Download the OS and do it on a PC. If you have an older backup try that. The latest may be corrupted.
The information on the Blackberry company site indicates this is a know issue with some devices after doing an upgrade. They do not have a resolution.

You can also try a battery pull to see if a reload helps.
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Old 05-25-2014, 04:16 AM   #3 (permalink)
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Default Re: Software update

I did it through my PC and BB Link, now the battery Is not holding a charge, do you think the device is corrupted.
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Old 05-25-2014, 09:42 AM   #4 (permalink)
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Default Re: Software update

It could be, do a wipe. It will restore to factory. Then see if it holds a charge.
After a wipe pull the battery, wait for a minute and put it back. If this does not help you may need to reload the OS .
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Old 05-26-2014, 04:29 AM   #5 (permalink)
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Default Re: Software update

If I restore to factory setting does that not wipe everything off ?

If it does can I restore to a back up ?
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Old 05-26-2014, 10:26 AM   #6 (permalink)
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Default Re: Software update

No the wipe deletes any added 3rd party apps. The factory reset should but may not completly clean the phone.
just do not put any apps back until you use it for a few days to see if it worked.
do a selective restore with contacts and email only.
if you restore the full backup it may put back any corrupted apps if that is the cause.
it's worth waiting for a few days.
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Old 08-25-2014, 01:03 PM   #7 (permalink)
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Default Re: Software update

So tsac, what link can I use to download the latest software on my Q10? I am on T-Mobile and they are not pushing out updates anymore. I want to upgrade ASAP to SR 10.2.1.2977 (OS 10.2.1.3247). Thanks for the guidance!
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Old 08-25-2014, 01:06 PM   #8 (permalink)
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Default Re: Software update

I neglected to mention that it is Q10 model SQN100-5, carrier branded (TMO), but carrier unlocked.
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Old 08-25-2014, 01:41 PM   #9 (permalink)
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Default Re: Software update

I have used Sachesi with great results
Upgrading BB10 OS Using Sachesi for an OTA-like Up... - BlackBerry Support Community Forums
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Old 08-25-2014, 02:26 PM   #10 (permalink)
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Default Re: Software update

Thank you, but if I wish not to use Sachesi, then what link could I access to download directly when both BBLink and my phone both say that I have the latest software available (which it's not because 2977/3247 is!)
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Old 08-25-2014, 03:18 PM   #11 (permalink)
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Default Re: Software update

you would need an autoloader and they wipe the phone first before updating the OS
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Old 08-28-2014, 01:20 PM   #12 (permalink)
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Default Re: Software update

Having issues logging in to my blackberry app world, don't know how to go about it
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Old 08-28-2014, 08:12 PM   #13 (permalink)
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Default Re: Software update

funnybaba you should not jump into another post , create your own.

to answer your question

KB25594-How to complete the BlackBerry App World Storefront setup.
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Old 10-07-2014, 10:02 PM   #14 (permalink)
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Default Re: Software update

you are right
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Old 10-22-2014, 05:19 AM   #15 (permalink)
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Default Re: Software update

you are t=right
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Old 11-10-2014, 12:12 PM   #16 (permalink)
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Default Re: Software update

sup
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Old 11-12-2014, 10:46 AM   #17 (permalink)
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Default Re: Software update

It cannot restored anymore if you didn't backed up it. :(
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