BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 06-09-2014, 08:24 AM   #1 (permalink)
New Member
 
Join Date: Jun 2014
Model: 9790
PIN: N/A
Carrier: Vodafone India
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BB switches from EDGE to GSM at home only. Works fine in office.

Please Login to Remove!

Fed-up of dealing with Vodafone customer service on this . Been 3 weeks now - phone switches to GSM automatically as soon as I reach home daily evening. Remains like that till I get out of home next day.
Tried everything: Hard reset, deleted service books and undeleted them. Registered with network again using host routing table, switching to manual network and then making it automatic. Nothing works.
Worst is that network guy from Vodafone came with his tab to check network and said signal strength is good. Even in front of him my phone stubbornly stayed on GSM and yet he would not agree that there's a network problem.
They want to insist that problem is with BB settings. How can it be problem with BB setting if my phone works fine outside home?? Besides I have also run the routine BB fixes mentioned above.
All was working fine until 3 weeks ago - why this sudden problem and how do I fix this??
Please help
Offline  
Old 06-09-2014, 04:50 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,998
Post Thanks: 28
Thanked 534 Times in 518 Posts
Default Re: BB switches from EDGE to GSM at home only. Works fine in office.

So, sounds like this is a problem that has sprung up. You had data at home before. Correct?

I agree, it isn't you. Not your BlackBerry.

You could try re-installing the OS. I don't think it will help. But you could do it so that you can tell your carrier that you have done it.

EDIT: Another tip. I don't know your situation. But sometimes with customer service you need to just keep calling them and bugging them until you get a person who is both competent and interested. It's just the way it is.
__________________
- Ira

Last edited by aiharkness : 06-09-2014 at 04:58 PM.
Offline  
Old 06-10-2014, 04:05 AM   #3 (permalink)
New Member
 
Join Date: Jun 2014
Model: 9790
PIN: N/A
Carrier: Vodafone India
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aiharkness View Post
So, sounds like this is a problem that has sprung up. You had data at home before. Correct?

I agree, it isn't you. Not your BlackBerry.

You could try re-installing the OS. I don't think it will help. But you could do it so that you can tell your carrier that you have done it.

EDIT: Another tip. I don't know your situation. But sometimes with customer service you need to just keep calling them and bugging them until you get a person who is both competent and interested. It's just the way it is.
Posted via BlackBerryForums.com Mobile
Offline  
Old 06-10-2014, 04:11 AM   #4 (permalink)
New Member
 
Join Date: Jun 2014
Model: 9790
PIN: N/A
Carrier: Vodafone India
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB switches from EDGE to GSM at home only. Works fine in office.

Thanks for ur reply aiharkness. You are right, my BB data was working fine for all these years. Been 3 weeks since this prob came up. I have called Vodafone dozens of times, to no avail. Today they told me they will send network engineer again, dunno how useful it will be. Last time he came he just took readings n told me they were within range.
Posted via BlackBerryForums.com Mobile
Offline  
Old 06-10-2014, 09:54 AM   #5 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,237
Post Thanks: 373
Thanked 381 Times in 351 Posts
Default Re: BB switches from EDGE to GSM at home only. Works fine in office.

a faulty tower can be fun to deal with, we had one here that would make my phone bounce to gsm. took a few days for them to figure it out too
__________________
unlock your phone here http://freemyblackberry.com/
I am on http://supportforums.blackberry.com
BES 12 running sweet for my DTEK60
Online  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BB switches from EDGE to GSM at home only. Works fine in office.
Thread Thread Starter Forum Replies Last Post
BlackBerry Thumb Touch Typist Guide (Typing 60 WPM without looking!) Mark Rejhon General BlackBerry Discussion 34 04-14-2009 12:15 AM
gps...works in bb jde doesn't in eclipse...??? jenselense Developer Forum 0 07-28-2008 09:46 AM
Cingular EDGE Problems: Switches to GSM @ My Home SoxFan General Legacy Device Discussion 4 09-16-2007 09:28 AM
Keeps switching from EDGE to GSM back and forth Goowakjai General 8100 Series Discussion - Pearl 9 03-22-2007 01:29 PM
Sync Home and Office Calendar ??? MinnMonkey BES Admin Corner 3 11-14-2006 01:37 PM

16 NEW at MostElectric: 800TC-PF16G ALLEN BRADLEY 800TCPF16G NEW
$104.3
16 NEW at MostElectric: 800TC-PF16G ALLEN BRADLEY 800TCPF16G NEW picture16 NEW at MostElectric: 800T-PF56R ALLEN BRADLEY 800TPF56R NEW
$101.64
16 NEW at MostElectric: 800T-PF56R ALLEN BRADLEY 800TPF56R NEW picture26 NEW at MostElectric: 800T-PH76A ALLEN BRADLEY 800TPH76A NEW
$149.29
26 NEW at MostElectric: 800T-PH76A ALLEN BRADLEY 800TPH76A NEW picture16 NEW at MostElectric: 800T-PF16F ALLEN BRADLEY 800TPF16F NEW
$142.91
16 NEW at MostElectric: 800T-PF16F ALLEN BRADLEY 800TPF16F NEW picture21 NEW at MostElectric: 800T-QMH2G ALLEN BRADLEY 800TQMH2G NEW
$177.49
21 NEW at MostElectric: 800T-QMH2G ALLEN BRADLEY 800TQMH2G NEW picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.