I just got a Z30 for work but IT does not know how they fully work so i have to figure this out on my own.
Problem is when a Level 1 msg comes in, its flagged as red but my sound is the same as any other email and NOT the one i set in my Level 1 notification. This is my only issue i need help with.
I created a level 1 notification:
System Settings>Notifications>Level 1
Tone is set (different from any other tone)
Vibrate is off
LED is on
Instant preview is on
I created a Important rule:
Blackberry Hub>More>Settings>Priority Hub>Manage Rules>On Call
Here i created a rule to flag all emails from the servicedesk to my account with 'Client Impact Critical' in the subject to be 'important' and Enable Level 1 Alert is checked off.
Thanks in advance if anyone can help me out here.