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Old 12-28-2014, 10:01 AM   #1 (permalink)
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Default Help, please!

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Hi, I live in the UK (don't know if that helps though).
I have just got the Classic and I am having trouble!
1) I am unable to connect to the broadband at home - I put in the password, to no avail, tried to delete it and nothing happened and still can't connect.
2) My BBM - I have tried to log in and it says my password is wrong and I only have one try left. I tried to use a new email, but for some reason it says I have deleted the second email and have not confirmed it - what do I do?
3) My number isn't saved, so whenever I make an outgoing call or receive incoming calls, my number at the top shows as "0000000000000".

Help! What do I do? All advice gratefully taken.

Thank you,

Old 12-29-2014, 08:52 AM   #2 (permalink)
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Default Re: Help, please!

The password is your BlackBerry ID password?

You say you deleted "it".... Exactly what did you do?

I don't know why BBM is asking for a password, except if you had not successfully logged in at the start with your BlackBerry ID.

You will need to sort out the issue with your BlackBerry ID, but you'll need to figure out first exactly what the problem is. Have you forgotten your Password? Are you absolutely sure you are using the correct username (an email address) and password? For what it's worth, see How to regain access to your BBID - BlackBerry Support Community Forums

It's possible there is just a hiccup in the system. Try logging in to BlackBerry ID online using a computer to verify that you are using the correct credentials. You could try rebooting the device or doing a soft reset if rebooting doesn't correct things. Do do a soft reset, either hold the power button down for 10 or 15 seconds until the device reboots and you see the red LED, or hold down both volume button until the device reboots.

If you have fogotten the BlackBerry ID and can't recover it, then you will need to create a new one and start over.

So, straighten out things with BlackBerry ID and then see where you stand. There are other things that could be going on (I'm thinking APN for one). But one thing at a time.
- Ira
Old 12-29-2014, 09:54 PM   #3 (permalink)
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Default Re: Help, please!

One thought is the SIM has no number on it. The OP does make calls so the software may be corrupted and display wrong. IF the number displayed is wrong then maybe the ability to log into the accounts is blocked. Maybe a wipe will help or a call to the carrier for a new SIM.
Also editing the SIM number will correct the problem.
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