BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 01-08-2015, 04:25 AM   #1 (permalink)
New Member
 
Join Date: Jan 2015
Model: 9630
PIN: N/A
Carrier: T-Mobile US
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question BlackBerry ID Account-How do I edit Cellular Carrier

Please Login to Remove!

When I registered and created my BB ID for my BB Tour 9630 (unlocked, Verizon branded) I did not realize that I should have changed the cellular carrier from Verizon to T-Mobile US.

I created a new BB ID with the correct cellular carrier: T-Mobile, but I cannot change it on my phone. When I attempt to edit the BB ID, the error message states "Unable to update Blackberry ID account information while offline."

If there a simple way to change the cellular carrier on my original BB ID? I don't want to perform a security wipe.

Thanking you in advance for your help.
Offline  
Old 01-09-2015, 10:52 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,590
Post Thanks: 86
Thanked 813 Times in 782 Posts
Default Re: BlackBerry ID Account-How do I edit Cellular Carrier

The phone thinks it's still under Verizon or is not locked.
check
Hold the SHIFT key and type "mepd" (without the quotes), a new screen should be displayed which tells you whether or not your phone is locked. If your phone is locked you will see the word "Active" or "Enabled" beside "Network".
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 01-10-2015, 02:16 AM   #3 (permalink)
New Member
 
Join Date: Jan 2015
Model: 9630
PIN: N/A
Carrier: T-Mobile US
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BlackBerry ID Account-How do I edit Cellular Carrier

Quote:
Originally Posted by tsac View Post
The phone thinks it's still under Verizon or is not locked.
check
Hold the SHIFT key and type "mepd" (without the quotes), a new screen should be displayed which tells you whether or not your phone is locked. If your phone is locked you will see the word "Active" or "Enabled" beside "Network".
Thank you for your response but that is not my problem. My BB Tour 9630 is unlocked and my carrier is T-Mobile USA; This was a Verizon phone which I unlocked so I could use with T-Mobile. My issue is that I need to switch or edit my carrier on my online BlackBerry ID from Verizon to T-Mobile. The online BB ID does not have an option to edit the cellular carrier.

Last edited by BillNYC : 01-10-2015 at 02:18 AM.
Offline  
Old 01-10-2015, 01:51 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,590
Post Thanks: 86
Thanked 813 Times in 782 Posts
Default Re: BlackBerry ID Account-How do I edit Cellular Carrier

ok , try this link. it may get you to the right method. I found nothing in the Blackberry documentation that tells how to switch only carriers. Moving to a new BB is listed here and it may work as well

KB26694-How to switch the BlackBerry ID account on a BlackBerry smartphone or BlackBerry PlayBook tablet
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 01-10-2015, 02:01 PM   #5 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,998
Post Thanks: 28
Thanked 534 Times in 518 Posts
Default Re: BlackBerry ID Account-How do I edit Cellular Carrier

I don't remember anything about carrier. Just username and password, and username is an email address.

KB32514-How to change or update the BlackBerry ID Username on the BlackBerry smartphone

Do you mean you used the hosted Verizon BlackBerry email address as your username? If so, that wasn't a good idea, and you don't want to repeat the bad practice by using the hosted T-Mobile address. Use something like a Gmail or Yahoo or Outlook address, or your ISP email address.

If I'm not understanding, explain. My advice is edit the BlackBerry username with an appropriate email as outlined, and then you should be prompted to log in on the device. If you are not prompted right away, open BBM or BlackBerry World and that should launch the prompt to log in with Blackberry I'D. If not, we will troubleshoot that issue.
__________________
- Ira
Offline  
Old 01-11-2015, 07:41 PM   #6 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,590
Post Thanks: 86
Thanked 813 Times in 782 Posts
Default Re: BlackBerry ID Account-How do I edit Cellular Carrier

I think the OP is trying to change the carrier designation on his BB ID account. I also could not find anything except switching to a new phone. I was unaware the carrier kept any info on the BB ID. Maybe I missed something also.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 01-12-2015, 08:23 AM   #7 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,998
Post Thanks: 28
Thanked 534 Times in 518 Posts
Default Re: BlackBerry ID Account-How do I edit Cellular Carrier

Wasn't aware there was a carrier designation. Either there wasn't back in the day when I created mine, or it was automated, or I just don't remember.
Posted via BlackBerryForums.com Mobile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BlackBerry ID Account-How do I edit Cellular Carrier
Thread Thread Starter Forum Replies Last Post
Calendar Entries Stuck in 'Calendar - All' Database manuelw General BlackBerry Discussion 4 04-03-2010 12:23 PM
BES for Exchange 4.0.4 Available Now BlackBerryLinks BES Admin Corner 28 05-06-2006 10:38 AM
BES for Domino 4.0 SP4 - Coming Soon jibi BES Admin Corner 0 03-01-2006 11:29 AM
BES Domino 4.0 SP2 rsun BES Admin Corner 12 08-25-2005 01:27 PM
[2005-04-04] RIM to Preview Next Generation BlackBerry MDS at WES bfrye BlackBerry In the News 3 04-13-2005 08:02 AM

Farnell LSN30B LISN, Line Impedance Stabilization Network, Made in England.
$999.95
Farnell LSN30B LISN, Line Impedance Stabilization Network, Made in England. pictureWayne Kerr 6425 WK Percision Component Analyzer Impedance LCR Meter
$799.99
Wayne Kerr 6425 WK Percision Component Analyzer Impedance LCR Meter pictureElectro Scientific Industries 252 Impedance Meter
$175.0
Electro Scientific Industries 252 Impedance Meter   pictureSYLVANIA SLX-12 Dual-Source Impedance-Matching Speaker Selectors
$129.99
SYLVANIA SLX-12 Dual-Source Impedance-Matching Speaker Selectors pictureAccu-Test II Model 7106 Ecos Electronics Wiring Ground Impedance Tester w/plugs
$25.0
Accu-Test II Model 7106 Ecos Electronics Wiring Ground Impedance Tester w/plugs picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.