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Old 01-08-2015, 01:46 PM   #1 (permalink)
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Default E-mail Reader apps not working on Q10

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I have installed 3 different e-mail reader (text to speech) apps onto my Q10, and am having the same issue with all 3. They read e-mails okay from personal accounts that I have added (hotmail, gmail), but none of the apps read e-mails from my work e-mail account. I believe this account is on an exchange server if that makes any difference. Suggestions?
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Old 01-08-2015, 03:23 PM   #2 (permalink)
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Default Re: E-mail Reader apps not working on Q10

are you on BES with a workspace?
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Old 01-08-2015, 04:14 PM   #3 (permalink)
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Default Re: E-mail Reader apps not working on Q10

Hmmmm, not 100% sure, sorry. Using Outlook on my workspace, looks like Microsoft Exchange, not sure if that's relevant.?

Last edited by Seeelong : 01-08-2015 at 05:00 PM.
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Old 01-11-2015, 10:57 AM   #4 (permalink)
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Default Re: E-mail Reader apps not working on Q10

I can't get clearly what your problem is. :(
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Old 01-11-2015, 08:01 PM   #5 (permalink)
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Default Re: E-mail Reader apps not working on Q10

the APP may not work on both sides. I have an App installed on my Z10 and it wont work on the work side only the personal side. You can try installing it as a work App if you don't run into any IT policy restrictions.
Mine has restrictions.

This may help

KB36189-Unable to change the application permissions in the work space on the BlackBerry 10 smartphone
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Old 01-11-2015, 10:43 PM   #6 (permalink)
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Default Re: E-mail Reader apps not working on Q10

alicepattinson - the apps I'm referring to ie. SafeDrive, VoiceReaderPro - work okay and notify me when I get a new e-mail on my Hotmail or Gmail accounts. However, when I get a new e-mail on my work account, nothing happens. It's almost like the apps don't even recognize that my work e-mail account exists.
tsac - yeah, I can't install any apps on the "work" side of my Q10, so maybe that's the issue.
Weird thing is, even the Voice Control app that is built-in to my Q10 won't read my work account e-mails either.
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Old 01-12-2015, 09:31 PM   #7 (permalink)
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Default Re: E-mail Reader apps not working on Q10

Check with your IT group and see if they have any restrictions that may be causing this.
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Old 01-20-2015, 01:57 PM   #8 (permalink)
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Default Re: E-mail Reader apps not working on Q10

Quote:
Originally Posted by tsac View Post
Check with your IT group and see if they have any restrictions that may be causing this.
Thanks for the tip. I did check with our IT team and they do have restrictions in place. No reader apps for me
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Old 01-22-2015, 09:39 AM   #9 (permalink)
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Default Re: E-mail Reader apps not working on Q10

I think your device is having a problem about syncing it.
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