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Old 02-01-2015, 06:36 AM   #1 (permalink)
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Default Blackberry 9720 locked, can't open

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Hope somebody can help me. I have only had my Blackberry for a week, so am a beginner on how to use it.

There is a lock icon on the left bottom of the screen,and none of the buttons or screen doesn't work, so I can't even put in my password. How do I unlock it? The normal locking key at the top of the phone doesn't work.

Many thanks in advance. Have a good day
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Old 02-01-2015, 03:54 PM   #2 (permalink)
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Default Re: Blackberry 9720 locked, can't open

Actually, you can just start typing the password and the password entry field will open and your password characters will be registered, along with the press of the enter key. But the device should respond to any key press or pressing the trackpad. If not, remove.the battery for 30 seconds, then put the battery back, and try again.
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