BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 02-04-2015, 03:51 PM   #1 (permalink)
New Member
 
Join Date: Feb 2015
Model: 9300
PIN: N/A
Carrier: Rogers
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Unable to purchase apps

Please Login to Remove!

I can download free apps, but am unable to purchase. When I click the app I want to purchase and download, it asks me to sign on with my ID. WHen I do this it returns to screen to choose app. This just keeps repeating. Am unable to enter or change payment options. Help, please.
Offline  
Old 02-04-2015, 05:43 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,998
Post Thanks: 28
Thanked 534 Times in 518 Posts
Default Re: Unable to purchase apps

Have you tried a hard reset? That is, with the power on, remove the battery for 30+ seconds. Then try again.

If the hard reset doesn't work, try clearing the BlackBerry World cache. See KB24714-How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook tablet

Try these steps and let's see where you stand.
__________________
- Ira
Offline  
Old 02-04-2015, 10:05 PM   #3 (permalink)
New Member
 
Join Date: Feb 2015
Model: 9300
PIN: N/A
Carrier: Rogers
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Unable to purchase apps

Thanks Ira. I tried both methods you suggest, but still get no further than choosing the app, using my password, and back to asking for password again. It is very frustrating.

jimmywally
Offline  
Old 02-05-2015, 06:11 AM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,998
Post Thanks: 28
Thanked 534 Times in 518 Posts
Default Re: Unable to purchase apps

Next step is a security wipe. Or you could do a clean OS reload. Either way, test before you restore data and install apps.

See KB11320-How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software for Windows
Posted via BlackBerryForums.com Mobile
Offline  
Old 02-06-2015, 09:46 PM   #5 (permalink)
New Member
 
Join Date: Feb 2015
Model: 9300
PIN: N/A
Carrier: Rogers
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Unable to purchase apps

Thanks aiharkness. I will try this and let you know how I make out with it.

Jimmywally
Offline  
Old 02-08-2015, 01:14 PM   #6 (permalink)
New Member
 
Join Date: Feb 2015
Model: 9300
PIN: N/A
Carrier: Rogers
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Unable to purchase apps

I have worked out the problem, thanks for all who tried to help. The issue had to do with the original setup in the phone which I was using, This has been resolved.

jimmywally
Offline  
Old 02-09-2015, 06:01 PM   #7 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,998
Post Thanks: 28
Thanked 534 Times in 518 Posts
Default Re: Unable to purchase apps

What exactly was the problem?
__________________
- Ira
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Unable to purchase apps
Thread Thread Starter Forum Replies Last Post
3rd party apps issue DanielJay BES Admin Corner 1 02-24-2011 02:55 AM
Unlisted versus Listed Appstore Apps PsPaPa BES Admin Corner 0 02-10-2011 09:34 AM
Blackberry apps world not avlbl for my location..what do i do muhammed.ariff General 9000 Series Discussion - Bold 9 06-30-2010 05:14 AM
Trouble w/ Apps: BB Appstore, Pandora, Iheartmusic & Urbanspoon brownkc Aftermarket Software 3 11-19-2009 04:16 PM
Desktop manager removing apps from pearl zero7404 General 8100 Series Discussion - Pearl 9 05-22-2007 10:22 AM

WINDSOR Commodore CMD Carpet Extractor Cleaning Machine 0541 Hours WORKING
$349.99
WINDSOR Commodore CMD Carpet Extractor Cleaning Machine 0541 Hours WORKING pictureCommodore II Oversize Leather Executive Chair Black NO TAX
$228.47
Commodore II Oversize Leather Executive Chair Black NO TAX pictureVIC-20 Power Supply 902502-02
$8.0
VIC-20 Power Supply 902502-02 pictureCommodore C-64 Power Supply White 251053-01
$10.0
Commodore C-64 Power Supply White 251053-01 picture1983 Illustrated Computer Dictionary - Commodore Vic-20 - rare
$4.99
1983 Illustrated Computer Dictionary - Commodore Vic-20 - rare picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.