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Old 03-05-2015, 04:37 AM   #1 (permalink)
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Default Can't send emails to own address

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Since 10.3.1, I am unable to send emails from my Q10 to my own email address.

This is most often a problem if I am replying to an email and want to include myself as a Bcc: in order to have a copy on my PC, nothing ever arrives. Emails to any other address all seem to arrive OK.

But I have discovered that if I try and send a simple email to my own address, it doesn't get sent, it just sits in the hub with the red 'Message could not be sent' icon beside it.

I have tried what I thought was the obvious stuff, like deleted and adding my email and resetting my BB ID, but it still happens. Is sending 'service books' still a useful fix with BB10?
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Old 03-05-2015, 10:52 AM   #2 (permalink)
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Default Re: Can't send emails to own address

Perhaps I'm being too obvious, but don't you get a copy of the email in your Sent folder?
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Old 03-05-2015, 12:13 PM   #3 (permalink)
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Default Re: Can't send emails to own address

I've found the problem; I was doing exactly the same as I was doing previously, ie my Q10 'suggests' my email address, so I just hit the suggestion to enter it rather than type it in.

I can see that with 10.3.1 my 'suggested' email address is surrounded by quote marks (ie 'biggles@email.com' instead of biggles@email.com), which it is reading as an invalid address (though it didn't tell me that....). If I type it in correctly, the email is sent fine.

I saw the quote marks but paid no attention, as they appear in my Office Outlook emails often and have no effect.

Last edited by Biggles : 03-05-2015 at 01:54 PM.
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Old 03-06-2015, 03:33 PM   #4 (permalink)
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Default Re: Can't send emails to own address

Quote:
Originally Posted by fourstringfuror View Post
Perhaps I'm being too obvious, but don't you get a copy of the email in your Sent folder?
not on pop you don't

and some IMAP accounts use SMTP to send as well
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