I'm one of the dedicated holdouts of the 9810 Torch. I've been holding on to a new one for when my current phone finally gives out and that day is coming soon. I tried to switch phones so I updated my desktop software, backed up my current phone and then tried to switch data to the new 9810. Once the transfer was complete I couldn't get the new phone to work or even get back to the home page. All I can get is a list of apps and every time I hit the cursor while hovering over any app I get the message "ActivationService. closeActivationApp' not found. I can't get off this screen, can anyone help me? Thank you.

try these links

KB33595-What variables are available in the Activation Message template in BlackBerry Device Service


KB32176-"Your device cannot be activated at this time. Please try again later or contact your administrator", message appears when attempting to activate a device to the Universal Device Service

@Helomaniac Did you figure it out?

I am afraid neither link helped me. I wish I could put a picture of the screen I'm getting when I try to boot up. I get a list of apps on a white background and I can do nothing with that screen. If I hit enter while hovering over an app I get a message say "activationService.close ActivationApp' not found. I cannot get off this screen. I am working with BIS not BES. Thank you both

The error I don't know. I searched and didn't find anything.

About the display, I wonder if you just have no theme selected. If you have keyboard shortcuts enabled then you may be able to get to options by press the O key. If so, then navigate to the theme settings and select a theme....assuming I'm right.

If that is not it, or you fix the theme but still get the error, then I don't know what else to do but do a clean OS reinstall.
Posted via BlackBerryForums.com Mobile

Thank you aiharkness. The shortcut didn't work, I would like to try an OS reinstall but not sure how since I can't navigate the device at all. When I first plugged in the new torch to upload all data from my previous one the new phone had a home page and everything appeared normal. After the transfer had been completed is when I lost control of the handheld. The top of the existing screen display shows "Blackberry Platform 5.0.0.469. Do you know if I can dump and replace the OS from Desktop Software? Thanks again.

See KB11320-How to perform a clean reload of BlackBerry 7.1 and earlier using BlackBerry Desktop Software for Windows That applies to using the Desktop Software.

You may also want to look at KB27956-How to recover a BlackBerry smartphone from any state which is an alternate method.

I'll work on that and let you know how it goes, thank you very much for the suggestions.

aiharkness you are a genius! Thank you very much for the advice and the link, reloading the OS worked like a charm. I'm now hoping to keep my Torch in service until the new slider becomes available at a decent price. I can't imagine why BB ever gave up on the Torch, it's such a perfect device I can only imagine how nice it would be with an updated OS. Many thanks.