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Old 04-01-2015, 02:03 PM   #1 (permalink)
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Unhappy Bold 9700 data sync problem with Office Outlook 2013

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I have a Bold 9700 running V6.0 bundle 2949 and Desktop Manager v5.0.1.
Under Microsoft Vista and Office Outlook 2007 data sync worked fine.
I have moved to a new pc with Windows 8.1 and Office Outlook 2013.
I exported .pst files from Outlook 2007 and imported them into 2013. I can access calendar, contacts, tasks and notes from within Outlook 2013, but I cannot sync the data with my BB using Desktop Manager. The error message, when I try to configure for the data sync is:
Microsoft Outlook Connector Error: No profiles were found in registry.

Note that e-mail is working fine and synching via the server.
Note also the Outlook 2007 e-mail account was POP3, Outlook 2013 has configured it as IMAP. Is this significant?
Or is it a question of my version of Desktop Manager no longer being compatible with Outlook 2013 registry profiles?

Any help would be very welcome. Thanks. Jim.
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Old 04-01-2015, 07:21 PM   #2 (permalink)
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Default Re: Bold 9700 data sync problem with Office Outlook 2013

This link offers some info on the issue. As for the DM version, you can try downloadingf a later version. It's free at Blackberry.com


KB19466-"Outlook connector error: No profiles were found in registry" error occurs when configuring synchronization within BlackBerry Desktop Manager
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Old 04-02-2015, 05:14 AM   #3 (permalink)
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Default Re: Bold 9700 data sync problem with Office Outlook 2013

Thanks tsac. DM 7.1.0.4 has made all the difference. I have now successfully synched all organiser data. But hit a problem with contacts - synched most, then came up with an error 'Get linked Record ID: invalid linked record ID'.
I'll search the forum and BB Support and then, if needed raise another thread.
Thanks again.
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Old 04-04-2015, 09:24 AM   #4 (permalink)
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Default Re: Bold 9700 data sync problem with Office Outlook 2013

This may help with that error

KB31008-"CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing Contacts with BlackBerry Desktop Software
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