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Old 03-30-2016, 10:27 AM   #1 (permalink)
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Default BB 8830. Cannot find and turn off SMS delivery notifications??

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Hello,

Could someone please advise a suggestion for the following problem with my BB.

Here are the details:

The phone is BB 8830 which was a Verizon phone used in USA, I now use it in Italy with the service provider called Vodafone Italia.

The problem is that I am not able to turn off 'delivery notifications for text messages'. The result is that I receive a text message (the notification) each time I sent a text. The BB help on the phone says that there is setting to turn of the notifications under OPTIONS > SMS > DELIVERY REPORT. But this setting (ie DELIVERY REPORT) is not there in the OPTIONS > SMS on my phone so it is not possible to turn off notifications as per the BB help?

The help on my phone also says that 'depending on your wireless service provider this option might not appear'

This is what I have done:
1. I have spoken to Vodafone Italia about this and they are say that they do not control the notification setting and that the control is somewhere in the phone.
2. I have searched in other areas in the phone settings for this particular setting and have not discovered anything
3. I have done a hard reset on the phone but that did nothing
4. Searched posts in this forum for a lead but found nothing

Last year I did not experience this problem when I used Vodafone Italia as the service provider.

Any suggestions would be appreciated.

Thank you

Robert
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Old 03-30-2016, 11:37 AM   #2 (permalink)
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Default Re: BB 8830. Cannot find and turn off SMS delivery notifications??

The 8830 can be set to silence various sounds.
the list below is a copy from the 8830 manual and unless your OS is non standard should help in setting a sound profile to silence the text messages or from a specific user.
If your trying to silence only one type of text message communications it may be impossible. Other than setting specific users up it is normally an all or nothing.



Manual excerpt

About notification profiles
Notification profiles define how your BlackBerry® device notifies you of calendar and task
reminders, and incoming messages, calls, and browser content. Your device has six preloaded
profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
You can change preloaded notification profiles or create new ones. In your notification profiles,
you can set different notification options for different items, set ring tones, or set the volume
for notification. If you set notification volume to Escalating, the notification volume gradually
increases.
Switch notification profiles
In the profile list, click a notification profile.

Create a notification profile
1. In the profile list, click Advanced.
2. Press the Menu key.
3. Click New Profile.
4. Type a name for the profile.
5. Highlight an item.
6. Press the Menu key.
7. Click Edit.
8. Set notification options.
9. Press the Menu key.
10. Click Save.
11. To set notification options for another item, repeat steps 5 through 10.
12. Press the Menu key.
13. Click Save.
Change a notification profile
1. In the profile list, click Advanced.
2. Highlight a notification profile.
3. Press the Menu key.
4. Click Edit.
5. Change the notification profile.
6. Press the Menu key.
7. Click Save.

Delete a notification profile
You can only delete notification profiles that you created.
1. In the profile list, click Advanced.
2. Highlight a notification profile.
3. Press the Menu key.
4. Click Delete.

Set the same ring tone for all notification profiles
1. In the profile list, click Advanced.
2. Highlight a notification profile.
3. Press the Menu key.
4. Click Show Tunes.
5. Click a media folder that contains ring tones.
6. Highlight a ring tone.
7. Press the Menu key.
8. Click Set As Phone Tune.

Prevent notification during calls
1. In the profile list, click Advanced.
2. Highlight a notification profile.
3. Press the Menu key.
4. Click Edit.
5. Highlight an item.
6. Press the Menu key.
7. Click Edit.
8. Set the Notify Me During Calls field to No.
9. Press the Menu key.
10. Click Save.
11. To set the Notify Me During Calls field for another item, repeat steps 5 through 10.
12. Press the Menu key.
13. Click Save.


Silence your device
In the profile list, perform one of the following actions:
• To receive LED notification only, click Quiet.
• To receive vibrate notification only, click Vibrate.
• To turn off all notification, including notification profile exceptions and LED notification,
click Off.

View a list of saved ring tones
1. In the profile list, click Advanced.
2. Highlight a notification profile.
3. Press the Menu key.
4. Click Show Tunes.
5. Click a media folder that contains ring tones.
To play a ring tone, highlight a ring tone. Press the Menu key. Click Play.

Download a ring tone
Verify that your wireless service provider supports this feature.
1. In the media application, click Ring Tones.
2. Click All Ring Tones.
3. Press the Menu key.
4. Click Download Tunes.
LED notification

LED notification
The LED light on the top of your BlackBerry® device flashes different colors to indicate different
statuses.
Green:
You are in a wireless coverage area.
Blue:
Your BlackBerry device is connected to a Bluetooth® enabled device.
Red:
A new message has arrived and your selected notification profile is set to notify you using the
LED.
Amber:
The battery power level for your device is low.
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Old 03-30-2016, 12:32 PM   #3 (permalink)
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Default Re: BB 8830. Cannot find and turn off SMS delivery notifications??

Dear Tsac,

Thank you for the reply, I appreciate that.

I am working through your your suggestion. The notification that I am receiving (which I what I want to stop) is an SMS. Each time I send an SMS , the notification process configured in the phone sends me a SMS saying that I just sent a SMS message. So the problem is about SMS messages / notifications as opposed to ring tones or volume.

I will work through what you have sent me.

Thank you.

Regards

Robert
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Old 03-30-2016, 06:57 PM   #4 (permalink)
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Default Re: BB 8830. Cannot find and turn off SMS delivery notifications??

SMS acknowledgment,
I cannot find any process that does that in the USA, It is something the carriers are doing in Europe. Based on the info on the internet, Vodaphone does offer this service. You might see if it's an option the carrier can turn off. Not sure what it is called for the BB phone but the IPhone calls it Imessage.,
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Old 03-31-2016, 01:36 AM   #5 (permalink)
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Default Re: BB 8830. Cannot find and turn off SMS delivery notifications??

Dear Tsac

Thank you for the reply.

I will go into the big Vodafone store in Rome and question them on this and take various documents that I have put together so I can clearly explain the scenario to them. I will update you on the outcome of the visit. Thank you again.

Regard

Robert
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Old 03-31-2016, 05:46 AM   #6 (permalink)
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Default Re: BB 8830. Cannot find and turn off SMS delivery notifications??

Thanks, hopefully you can get the issue resolved.
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