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Old 05-01-2016, 04:19 PM   #1 (permalink)
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Default cant send messages after upgrade?

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i got a new upgrade for about 2 weeks ago, it says that i have a certificate with a stale status

Can someone please help me,i have tryed to fix it for 2weeks, but i am a totaly noob
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Old 05-01-2016, 04:24 PM   #2 (permalink)
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Default Re: cant send messages after upgrade?

i can answer all questions,if there are someone that can help me out here
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Old 05-01-2016, 04:46 PM   #3 (permalink)
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Default Re: cant send messages after upgrade?

Are you on a company server with your Blackberry? Also what is your carrier for service.
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Old 05-01-2016, 05:01 PM   #4 (permalink)
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Originally Posted by tsac View Post
Are you on a company server with your Blackberry? Also what is your carrier for service.
thanks for reply, how do i check if i am on a company server,and by carrier for service,is that what network i use,or what sim card operator i use..

Thanks again for reply,hope you can help me more
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Old 05-01-2016, 05:07 PM   #5 (permalink)
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Default Re: cant send messages after upgrade?

The blackberry phone is either owned by a company and the service is controlled by that company for all employees . the other service is when the phone is NOT on a company server and uses the cell phone providers servers to communicate. The Blackberry is not like other phones because it is highly secure and validates the validity of the connection the user is trying to use. When it comes to email or any type of internet communication it checks the security certificate ( SSL ) and if it finds it outdated or invalid it notifies the user. If your using a Blackberry phone without Blackberry service and just using a SIM to make calls and send emails it may be the carrier but if your on a Blackberry data plan then I need more details.
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Old 05-01-2016, 05:21 PM   #6 (permalink)
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Default Re: cant send messages after upgrade?

oki, the phone is not owned by any company,i think i use the sim card to send emails.but all my mails that i send need that security certificate before it sends.what more do you need to know, shall i take a picture and upload it here,will that help??

i really need the phone to work
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Old 05-01-2016, 05:26 PM   #7 (permalink)
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Default Re: cant send messages after upgrade?

No need to post photos. the server that your using for emails must have an outdated security certificate. You can try re-registering with the email server by deleting the email account and re-entering the info to connect on your phone. If that does not work it may be worth contacting the email provider and see if they are of the expiration of their security certificate.
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Old 05-01-2016, 05:31 PM   #8 (permalink)
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Quote:
Originally Posted by tsac View Post
No need to post photos. the server that your using for emails must have an outdated security certificate. You can try re-registering with the email server by deleting the email account and re-entering the info to connect on your phone. If that does not work it may be worth contacting the email provider and see if they are of the expiration of their security certificate.
oki, thanks do i need to use the original email,that is used first with the phone, cause i dont know that email,or can i register with another email??
are there any place on the phone that i can see the mail i use now?

cause i think i have the code for the email,but i dont know the email name or adress
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Old 05-01-2016, 05:32 PM   #9 (permalink)
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Default Re: cant send messages after upgrade?

In checking further, if the SSL certificate is invalid or expired you can do nothing to bypass the problem on your phone. It requires the email server to be fixed.

Again it may be wise to contact the provider.
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Old 05-01-2016, 05:36 PM   #10 (permalink)
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Default Re: cant send messages after upgrade?

Quote:
Originally Posted by tsac View Post
In checking further, if the SSL certificate is invalid or expired you can do nothing to bypass the problem on your phone. It requires the email server to be fixed.

Again it may be wise to contact the provider.
oki, so i need to send a email to blackberry then,...thanks for helping me,the certificate is not expired,that i know
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Old 05-01-2016, 05:40 PM   #11 (permalink)
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Default Re: cant send messages after upgrade?

in the setting icon, check the configuration of the email on the phone. If your using a web email service it wont be in the configuration.
Just copy the configuration shown or add a second one and give it a try but keep in mind if the server is outdated you may not be able to by-pass the problem.

Do an internet search for the manual of the model you have for more detail on the method to edit the configuration.
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Old 05-01-2016, 05:42 PM   #12 (permalink)
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Default Re: cant send messages after upgrade?

The SSL certificate is not controlled by Blackberry. the email provider controls their own servers.
The error your getting does indicate it IS expired.
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Old 05-01-2016, 05:48 PM   #13 (permalink)
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Default Re: cant send messages after upgrade?

Check the message section on this link from Blackberry

http://help.blackberry.com/en/blackb...354-7.1-en.pdf
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