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Old 04-12-2018, 04:25 AM   #1 (permalink)
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Exclamation Unable to install BB Link in Windows 7

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I am unable to install Blackberry Link, either independently with the file 123_b055multilanguage.exe or as a component of the Link-Blend-drivers 'Desktop' bundle with the file BlackBerryDesktopSoftware_1.2.0.52_B59.

When I try with the stand-alone file (first one), the process rolls back after almost reaching the end. Sometimes, I get a pop-up message from "PeerManager.exe" stating that "libxpmux.dll" is missing.

A web search revealed that the .exe is part of the Blackberry software and the dll error can be corrected by downloading and installing Microsoft Visual C++ Redistributable for Visual Studio 2015. On the Microsoft download page, there were two file options - .x64.exe and .x86 exe. Since my laptop is a 32-bit Windows 7 machine, I thought .x86 might be the right one. I downloaded and installed it. Then tried to install Link again, but it failed to install once again.

Help would be really appreciated. My Passport is in very bad condition. I need to back it up, and then reinstall the OS urgently.

Thanks in advance!
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Old 04-13-2018, 10:23 AM   #2 (permalink)
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Default Re: Unable to install BB Link in Windows 7

PeerManager is a program loaded by Blackberry to manage and control the Link software. Sadly it can be detected as a virus by some Anti virus software and cause issues. It can also be a version that was loaded by virus or Trojan software and not the real version.
I would fully delete the Link software and look for a file called peer manager and delete that also. Downloading a new clean version from only Blackberry may be the safest way to go.
I added a couple of links I found on the internet relating to your problem. They are only for info and I would also look for others to fully understand the problem.

https://www.file.net/process/peermanager.exe.html

https://file.info/windows/peermanager_exe.html

What is PeerManager.exe?
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Old 04-13-2018, 01:04 PM   #3 (permalink)
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Default Re: Unable to install BB Link in Windows 7

Thanks a lot, @tsac. I'll do these things and check the links.
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Old 04-13-2018, 06:17 PM   #4 (permalink)
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Default Re: Unable to install BB Link in Windows 7

Post if your able to resolve the problem, Thanks
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Old 04-14-2018, 03:31 AM   #5 (permalink)
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Default Re: Unable to install BB Link in Windows 7

Sure, will do.
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Old 04-14-2018, 05:59 AM   #6 (permalink)
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Default Re: Unable to install BB Link in Windows 7

After cleaning out residual RIM folders from C-drive, I re-installed the 1.1 version of Link (file name 110_b038_multilanguage.exe) that is offered for download on the Blackberry web site, and was then able to update to a newer version. There was no roll-back at the end of the process.

But there was a problem with the desktop shortcut. I tried to fix it, and then restart the computer following instructions from the Windows software. After rebooting, I found the programme had vanished in 'All Programs' - its folder was still there in the list, but it was empty.

I opened Revo Uninstaller. An entry was still there for Link, but with 0 mb size. I did an uninstall nevertheless. Many entries were deleted. Went back to C>Progam Files and C>Program Files>Common Files to double check. Sure enough, RIM folders were still there. Was able to delete the one directly under Program Files, but not the one under Program Files>Common Files. Even after killing two BB processes in Task Manager (PeerManager.exe and another one ... can't recall the name) the folder refuses to get deleted - apparently something in it is being used somewhere. Therefore, I haven't tried installing Link again. Will try to delete this folder first.

I had trouble deleting this folder last time as well, but managed somehow. This time it seems pretty intractable.
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Old 04-14-2018, 10:48 PM   #7 (permalink)
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Default Re: Unable to install BB Link in Windows 7

Ok, I was finally able to get rid of that folder, install Link 1.1 again, and update to Link 1.2.3.48 off the Blackberry site. But Link does not see my Passport when I connect it with the USB cable. Thinking there's something wrong with the cable, I thought I would try syncing through wifi, and wanted to sign in, but that functionality is not working even though my wifi is fine - all web sites, including Blackberry's, are opening and things are downloading without a hitch.
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Old 04-15-2018, 05:47 PM   #8 (permalink)
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Default Re: Unable to install BB Link in Windows 7

My guess is you have something else going on with another application interfering with the app.
Try connecting with a cable to the phone and do a power off or battery pull still connected and see if it shows up once it is fully powered. Log into the phone if you have a password first.

You can also try a different USB port on your computer if available.
I have never had good luck with WIFI.
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Old 08-02-2018, 01:53 AM   #9 (permalink)
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Default Re: Unable to install BB Link in Windows 7

That's exactly what I was looking for. Thanks
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Old Yesterday, 10:49 PM   #10 (permalink)
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Default Re: Unable to install BB Link in Windows 7

the same my problem huhu
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Old Today, 09:31 AM   #11 (permalink)
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Default Re: Unable to install BB Link in Windows 7

Keep in mind that Blackberry Desktop software vs. Link were both designed to manage the phones but Link was offered after windows 10 was released. I have used both on windows 10 but I'm not sure Link will work fully if at all on Windows 7
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