BlackBerry Forums Support Community
              

Reply
 
LinkBack Thread Tools
Old 04-12-2018, 04:25 AM   #1 (permalink)
New Member
 
Join Date: Feb 2018
Model: Passp
PIN: N/A
Carrier: BSNL
Posts: 9
Post Thanks: 1
Thanked 0 Times in 0 Posts
Exclamation Unable to install BB Link in Windows 7

Please Login to Remove!

I am unable to install Blackberry Link, either independently with the file 123_b055multilanguage.exe or as a component of the Link-Blend-drivers 'Desktop' bundle with the file BlackBerryDesktopSoftware_1.2.0.52_B59.

When I try with the stand-alone file (first one), the process rolls back after almost reaching the end. Sometimes, I get a pop-up message from "PeerManager.exe" stating that "libxpmux.dll" is missing.

A web search revealed that the .exe is part of the Blackberry software and the dll error can be corrected by downloading and installing Microsoft Visual C++ Redistributable for Visual Studio 2015. On the Microsoft download page, there were two file options - .x64.exe and .x86 exe. Since my laptop is a 32-bit Windows 7 machine, I thought .x86 might be the right one. I downloaded and installed it. Then tried to install Link again, but it failed to install once again.

Help would be really appreciated. My Passport is in very bad condition. I need to back it up, and then reinstall the OS urgently.

Thanks in advance!
Offline   Reply With Quote
Old 04-13-2018, 10:23 AM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,905
Post Thanks: 115
Thanked 853 Times in 821 Posts
Default Re: Unable to install BB Link in Windows 7

PeerManager is a program loaded by Blackberry to manage and control the Link software. Sadly it can be detected as a virus by some Anti virus software and cause issues. It can also be a version that was loaded by virus or Trojan software and not the real version.
I would fully delete the Link software and look for a file called peer manager and delete that also. Downloading a new clean version from only Blackberry may be the safest way to go.
I added a couple of links I found on the internet relating to your problem. They are only for info and I would also look for others to fully understand the problem.

https://www.file.net/process/peermanager.exe.html

https://file.info/windows/peermanager_exe.html

What is PeerManager.exe?
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline   Reply With Quote
The Following User Says Thank You to tsac For This Useful Post:
tray (04-13-2018)
Old 04-13-2018, 01:04 PM   #3 (permalink)
New Member
 
Join Date: Feb 2018
Model: Passp
PIN: N/A
Carrier: BSNL
Posts: 9
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Unable to install BB Link in Windows 7

Thanks a lot, @tsac. I'll do these things and check the links.
Offline   Reply With Quote
Old 04-13-2018, 06:17 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,905
Post Thanks: 115
Thanked 853 Times in 821 Posts
Default Re: Unable to install BB Link in Windows 7

Post if your able to resolve the problem, Thanks
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline   Reply With Quote
Old 04-14-2018, 03:31 AM   #5 (permalink)
New Member
 
Join Date: Feb 2018
Model: Passp
PIN: N/A
Carrier: BSNL
Posts: 9
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Unable to install BB Link in Windows 7

Sure, will do.
Offline   Reply With Quote
Old 04-14-2018, 05:59 AM   #6 (permalink)
New Member
 
Join Date: Feb 2018
Model: Passp
PIN: N/A
Carrier: BSNL
Posts: 9
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Unable to install BB Link in Windows 7

After cleaning out residual RIM folders from C-drive, I re-installed the 1.1 version of Link (file name 110_b038_multilanguage.exe) that is offered for download on the Blackberry web site, and was then able to update to a newer version. There was no roll-back at the end of the process.

But there was a problem with the desktop shortcut. I tried to fix it, and then restart the computer following instructions from the Windows software. After rebooting, I found the programme had vanished in 'All Programs' - its folder was still there in the list, but it was empty.

I opened Revo Uninstaller. An entry was still there for Link, but with 0 mb size. I did an uninstall nevertheless. Many entries were deleted. Went back to C>Progam Files and C>Program Files>Common Files to double check. Sure enough, RIM folders were still there. Was able to delete the one directly under Program Files, but not the one under Program Files>Common Files. Even after killing two BB processes in Task Manager (PeerManager.exe and another one ... can't recall the name) the folder refuses to get deleted - apparently something in it is being used somewhere. Therefore, I haven't tried installing Link again. Will try to delete this folder first.

I had trouble deleting this folder last time as well, but managed somehow. This time it seems pretty intractable.
Offline   Reply With Quote
Old 04-14-2018, 10:48 PM   #7 (permalink)
New Member
 
Join Date: Feb 2018
Model: Passp
PIN: N/A
Carrier: BSNL
Posts: 9
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Unable to install BB Link in Windows 7

Ok, I was finally able to get rid of that folder, install Link 1.1 again, and update to Link 1.2.3.48 off the Blackberry site. But Link does not see my Passport when I connect it with the USB cable. Thinking there's something wrong with the cable, I thought I would try syncing through wifi, and wanted to sign in, but that functionality is not working even though my wifi is fine - all web sites, including Blackberry's, are opening and things are downloading without a hitch.
Offline   Reply With Quote
Old 04-15-2018, 05:47 PM   #8 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,905
Post Thanks: 115
Thanked 853 Times in 821 Posts
Default Re: Unable to install BB Link in Windows 7

My guess is you have something else going on with another application interfering with the app.
Try connecting with a cable to the phone and do a power off or battery pull still connected and see if it shows up once it is fully powered. Log into the phone if you have a password first.

You can also try a different USB port on your computer if available.
I have never had good luck with WIFI.
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline   Reply With Quote
Old 08-02-2018, 01:53 AM   #9 (permalink)
New Member
 
Join Date: Jul 2018
Model: Z10
PIN: N/A
Carrier: T-mobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Unable to install BB Link in Windows 7

That's exactly what I was looking for. Thanks
Offline   Reply With Quote
Old 08-20-2018, 10:49 PM   #10 (permalink)
New Member
 
Join Date: Aug 2018
Location: New York
Model: 7100T
PIN: N/A
Carrier: Tmobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Unable to install BB Link in Windows 7

the same my problem huhu
__________________
I'm a GM for a center business document
Offline   Reply With Quote
Old 08-21-2018, 09:31 AM   #11 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,905
Post Thanks: 115
Thanked 853 Times in 821 Posts
Default Re: Unable to install BB Link in Windows 7

Keep in mind that Blackberry Desktop software vs. Link were both designed to manage the phones but Link was offered after windows 10 was released. I have used both on windows 10 but I'm not sure Link will work fully if at all on Windows 7
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline   Reply With Quote
Old 01-18-2019, 06:43 AM   #12 (permalink)
Knows Where the Search Button Is
 
UnaMartins's Avatar
 
Join Date: Jan 2019
Location: Krakow
Model: Q20
PIN: N/A
Carrier: NONE
Posts: 16
Post Thanks: 6
Thanked 0 Times in 0 Posts
Default Re: Unable to install BB Link in Windows 7

i have this trouble but i fix it in service
Offline   Reply With Quote
Old 01-18-2019, 01:38 PM   #13 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,320
Post Thanks: 397
Thanked 405 Times in 371 Posts
Default Re: Unable to install BB Link in Windows 7

Quote:
Originally Posted by tsac View Post
Keep in mind that Blackberry Desktop software vs. Link were both designed to manage the phones but Link was offered after windows 10 was released. I have used both on windows 10 but I'm not sure Link will work fully if at all on Windows 7
Link works on 7

there is a path statement that needs to be entered or it will fail to connect, at least that what made it work for me and still functions for my playbook.
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline   Reply With Quote
The Following User Says Thank You to knottyrope For This Useful Post:
tsac (01-18-2019)
Old 01-18-2019, 03:36 PM   #14 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,905
Post Thanks: 115
Thanked 853 Times in 821 Posts
Default Re: Unable to install BB Link in Windows 7

Path statement ?
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline   Reply With Quote
Old Yesterday, 11:09 AM   #15 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,320
Post Thanks: 397
Thanked 405 Times in 371 Posts
Default Re: Unable to install BB Link in Windows 7

OS environment variables needs a path statement on win 7

the program tries to launch something vid DOS and cant find the program because the path is missing
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline   Reply With Quote
The Following User Says Thank You to knottyrope For This Useful Post:
tsac (Yesterday)
Old Yesterday, 02:59 PM   #16 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,905
Post Thanks: 115
Thanked 853 Times in 821 Posts
Default Re: Unable to install BB Link in Windows 7

Interesting.
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Unable to install BB Link in Windows 7
Thread Thread Starter Forum Replies Last Post
BB Link, won't install.. Error 1723 PeterF General Z10 Series Discussion - BlackBerry 10 1 02-08-2013 03:58 PM
Unable to link Sify mail account to my BB! Plss help!!! sivaprrasath BlackBerry Help 1 11-29-2011 03:28 AM
Use your Pearl as a BT Modem under OS X ggoodale Mac Users Corner 250 04-27-2011 09:11 PM
Copy contacts from Windows 7 Contacts to BB Torch PsyberFox BlackBerry Help 1 01-25-2011 04:16 PM
Windows 7, BB desktop manager, won't install joemz General BlackBerry Discussion 14 10-28-2009 06:50 PM

ALLEN BRADLEY AB 1747-M13 SLC-500 EEPROM MEMORY MODULE NEW
$150.0
ALLEN BRADLEY AB 1747-M13 SLC-500 EEPROM MEMORY MODULE NEW pictureALLEN BRADLEY AB SLC-500 1747-L524 4K MEMORY PROCESSOR MODULE & 1747-M1 EEPROM
$150.0
ALLEN BRADLEY AB SLC-500 1747-L524 4K MEMORY PROCESSOR MODULE & 1747-M1 EEPROM  pictureLOT OF 26 PCS. ATMEL AT93C46EN-SH-B IC EEPROM 1KBIT 2MHZ 8SOIC
$35.0
LOT OF 26 PCS. ATMEL AT93C46EN-SH-B IC EEPROM 1KBIT 2MHZ 8SOIC picture227 X ATMEL AT24C08AN-10SU-2.7 Serial EEPROM, 1K x 8, 8 Pin, Plastic, SOP
$75.0
227 X ATMEL AT24C08AN-10SU-2.7 Serial EEPROM, 1K x 8, 8 Pin, Plastic, SOP picture25 SPI Series 24 EEPROM CH341A BIOS Writer Routing LCD Flash USB Programmer XA
$2.91
25 SPI Series 24 EEPROM CH341A BIOS Writer Routing LCD Flash USB Programmer XA picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.