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Old 01-19-2019, 08:03 PM   #1 (permalink)
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Default How to add outlook.com account to BB Hub?

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Greetings,
I'm a new Key2 owner. Trying to add my outlook.com account to BB Hub.

The hands-off method, whereby only the email address and password are provided, fails.

So, I'm trying the manual method. I am supplying the Hub setup dialog with the following inputs (which Microsoft provides here: support(dot)office(dot)com/en-us/article/POP-IMAP-and-SMTP-settings-for-Outlook-com-d088b986-291d-42b8-9564-9c414e2aa040 )

IMAP server name imap-mail.outlook.com
IMAP port 993
IMAP encryption method TLS
The result is: "Your account can't be authenticated."

When I make the following adjustment:
IMAP server name imap-mail.outlook.live.com
IMAP port 993
IMAP encryption method TLS
...the result is: "Can't connect to the server."

I removed the imap-mail portion of the server name, thus:
IMAP server name outlook.live.com
IMAP port 993
IMAP encryption method TLS
Result: "Can't connect to the server"

I consulted the BB Knowledge Base, and made another adjustment:
IMAP server name outlook.office365.com
IMAP port 993
IMAP encryption method TLS
...and the result is: "Your account can't be authenticated."

One last Hail Mary:
IMAP server name imap-mail.outlook.office365.com
IMAP port 993
IMAP encryption method TLS
Result: "Can't connect to the server."

I enabled POP on my outlook.com account, attempted to add the account to BB Hub as POP3, and got the same results for all the same permutations above.

Interestingly, on the Microsoft side, on the Recent Activity page of my MS account, the attempted logins from the BB's IP address are logged -- both the IMAP and POP attempts in all their various permutations. And for each attempt, the log shows "successful sync." Which is a lie, but interesting nonetheless.

Anybody figure this out? Thank you.

Last edited by slartibartfast : 01-19-2019 at 08:05 PM.
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Old 01-19-2019, 09:34 PM   #2 (permalink)
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Default Re: How to add outlook.com account to BB Hub?

I used

https://www.techhit.com/how-to/confi...e_settings.png

also the SSL security on incoming
TLS on outgoing.
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Old 01-20-2019, 07:43 PM   #3 (permalink)
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Default Re: How to add outlook.com account to BB Hub?

I'm using BB10, not BlackBerry's Android.

I don't remember precisely how I setup. I think I must have gone to advanced setup and selected outlook.com. At any rate, I'm using exchange and not IMAP.

With the above caveats....

server address: outlook.office365.com

port: 443

Use SSL: enabled

Use VPN: disabled

Push: enabled
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Old 01-20-2019, 08:20 PM   #4 (permalink)
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Default Re: How to add outlook.com account to BB Hub?

I received an email about the use of Outlook on my Pc from Yahoo indicating a change to two step authentication. somehow I think Microsoft and Yahoo are collaborating on some changes now that Verizon own Yahoo.
Also Microsoft will now charge yearly for Office which includes Outlook.

Looks like I will keep the old stuff.
time will tell.
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Old 01-21-2019, 11:14 AM   #5 (permalink)
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Default Re: How to add outlook.com account to BB Hub?

I use active sync and no more ports to mess with.
Its enabled by default and does a better job of synch.

To use IMAP or pop, you have to log in to outlook.com to enable it.
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Old 01-21-2019, 02:56 PM   #6 (permalink)
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Default Re: How to add outlook.com account to BB Hub?

I'll have to check out that method, thanks.
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