Originally Posted by aiharkness
Have them try and resend (menu > resend).
Also, scrolling up to the top of the message will reveal a line with a statement about the failure. Have them tell you what they read there.
Posted via BlackBerryForums.com Mobile
All they have told me is there is a Red X all the time so they can't or don't send me a message. Should I ask them to still scroll up to the top of the message?