I have a BB 8310 and ATT as the service provider. I want to set up my phone to give me an alert when I receive a voicemail messages manual indicates the same alert tone is used for both SMS & voicemail. However, I get an SMS I get an alert but I do not with voicemail. Why am I not getting it for both? How do I fix it?

I would prefer to separate the alert for SMS and Voicemail with each having a different tone.
I have been searching the internet and found nothing that works. One web site said to upgrade my Blackberry 8310Desktop software to version 6 or higher. The 8310 model can only use 4.5 or lower. Another said to change it under profiles by selecting voicemail, but that is not an option.

I have spent hour and hours and nothing had worked. If anyone has figures out please help!

Thank you.

Please don't start a new thread for the same thing as you already have a thread going.