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-   -   URGENT help required. BBM7 missing after OS upgrade! :( (http://www.blackberryforums.com/blackberry-messenger-bbm/262789-urgent-help-required-bbm7-missing-after-os-upgrade.html)

CoolMichael 12-13-2012 10:54 AM

URGENT help required. BBM7 missing after OS upgrade! :(
 
Dear BB friends and helpers!

I urgently require your help. I have seen some similar topics posted but none exactly the same as mine so I would really really appreciate if anyone can very kindly help me out.

I have a major problem on the Blackberry Bold 9900.

A few days ago I updated my Blackberry Messanger (BBM only) to BBM7. Everything was working fine.
Then last night I got a message on my phone to upgrade my operating system to OS 7 which I installed.
Then this morning I noticed that my BBM has disappeared from my phone and I can't find it.
I currently have 7.1.0 Bundle 2061

(Also note that BB App world wont give me the option to download BBM and trying to download other apps also freezes the app world)

I have already tried

1) Hard reset / battery pull
and
2) Doing a universal search and looking for hidden icons.

I have seen a few other similar topics but I wanted to ask what I should do... :

1) Re-install BBM7 from a link from this forum? or
2) Downgrade OS7 to OS 6 via Options - Software Updates - Downgrade?

Or any other options?

The KEY thing is that I do not lose my BBM contacts! That is the end goal of whatever is recommended. I really hope someone can help.

Many thanks in advance,

Kind Regards,
Michael

fourstringfuror 12-13-2012 11:28 AM

Re: URGENT help required. BBM7 missing after OS upgrade! :(
 
Uninstall BBM7 and then install it again. Make sure you back up your data first.

CoolMichael 12-13-2012 11:33 AM

Re: URGENT help required. BBM7 missing after OS upgrade! :(
 
@fourstringfuror Please note there is no BBM7 on my phone. So I have to just re-install it from app world?

The only problem is App World wasn't working properly either so I have just deleted and reinstalled App World but now that I have launched it, it says "App World requires the latest version of Blackberry ID." Do I 'update' this as well or 'close' it and try something else? I wanted to check with you first before I mess anything up..

Best Regards,

fourstringfuror 12-13-2012 12:19 PM

Re: URGENT help required. BBM7 missing after OS upgrade! :(
 
You do need BlackBerry ID to use App World. Go ahead and udpate it.

adunasenior 03-06-2013 11:30 AM

Re: URGENT help required. BBM7 missing after OS upgrade! :(
 
Want to upgrade my blackberry 8110
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