BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-13-2012, 10:54 AM   #1 (permalink)
New Member
 
Join Date: Dec 2012
Model: 9900
PIN: N/A
Carrier: o2
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default URGENT help required. BBM7 missing after OS upgrade! :(

Please Login to Remove!

Dear BB friends and helpers!

I urgently require your help. I have seen some similar topics posted but none exactly the same as mine so I would really really appreciate if anyone can very kindly help me out.

I have a major problem on the Blackberry Bold 9900.

A few days ago I updated my Blackberry Messanger (BBM only) to BBM7. Everything was working fine.
Then last night I got a message on my phone to upgrade my operating system to OS 7 which I installed.
Then this morning I noticed that my BBM has disappeared from my phone and I can't find it.
I currently have 7.1.0 Bundle 2061

(Also note that BB App world wont give me the option to download BBM and trying to download other apps also freezes the app world)

I have already tried

1) Hard reset / battery pull
and
2) Doing a universal search and looking for hidden icons.

I have seen a few other similar topics but I wanted to ask what I should do... :

1) Re-install BBM7 from a link from this forum? or
2) Downgrade OS7 to OS 6 via Options - Software Updates - Downgrade?

Or any other options?

The KEY thing is that I do not lose my BBM contacts! That is the end goal of whatever is recommended. I really hope someone can help.

Many thanks in advance,

Kind Regards,
Michael
Offline  
Old 12-13-2012, 11:28 AM   #2 (permalink)
BlackBerry Extraordinaire
 
fourstringfuror's Avatar
 
Join Date: Aug 2006
Location: Seattle
Model: Z10
OS: 10.2.1.53
Carrier: VZW
Posts: 1,015
Post Thanks: 33
Thanked 66 Times in 58 Posts
Default Re: URGENT help required. BBM7 missing after OS upgrade! :(

Uninstall BBM7 and then install it again. Make sure you back up your data first.
__________________
"The price of liberty is eternal vigilance." -Thomas Jefferson
Offline  
Old 12-13-2012, 11:33 AM   #3 (permalink)
New Member
 
Join Date: Dec 2012
Model: 9900
PIN: N/A
Carrier: o2
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: URGENT help required. BBM7 missing after OS upgrade! :(

@fourstringfuror Please note there is no BBM7 on my phone. So I have to just re-install it from app world?

The only problem is App World wasn't working properly either so I have just deleted and reinstalled App World but now that I have launched it, it says "App World requires the latest version of Blackberry ID." Do I 'update' this as well or 'close' it and try something else? I wanted to check with you first before I mess anything up..

Best Regards,
Offline  
Old 12-13-2012, 12:19 PM   #4 (permalink)
BlackBerry Extraordinaire
 
fourstringfuror's Avatar
 
Join Date: Aug 2006
Location: Seattle
Model: Z10
OS: 10.2.1.53
Carrier: VZW
Posts: 1,015
Post Thanks: 33
Thanked 66 Times in 58 Posts
Default Re: URGENT help required. BBM7 missing after OS upgrade! :(

You do need BlackBerry ID to use App World. Go ahead and udpate it.
__________________
"The price of liberty is eternal vigilance." -Thomas Jefferson
Offline  
Old 03-06-2013, 11:30 AM   #5 (permalink)
New Member
 
Join Date: Mar 2013
Model: 8110
PIN: N/A
Carrier: internet
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: URGENT help required. BBM7 missing after OS upgrade! :(

Want to upgrade my blackberry 8110
Posted via BlackBerryForums.com Mobile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: URGENT help required. BBM7 missing after OS upgrade! :(
Thread Thread Starter Forum Replies Last Post
Final guide on how to upgrade to OS 5.0 on Windows 7 without any Internet Service!! PIRATA! RIM Software 21 10-14-2010 08:13 AM
I downgradewd my OS to 4.x and now I can't upgrade to OS 5.x jmcarrillo General 9500 Series Discussion - Storm 3 03-29-2010 01:33 PM
Differences between recently released GSM BlackBerry OS files Raptor464 General BlackBerry Discussion 3 10-07-2009 05:52 PM
Built HelloWorld App; No Errors; But Can't get it to run in Simulator doni49 Developer Forum 14 10-06-2009 10:19 PM
Unable to upgrade 8100 UK to Australia OS philg4iio General 8100 Series Discussion - Pearl 3 05-29-2008 06:45 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.