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Old 03-30-2014, 06:56 AM   #1 (permalink)
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Unhappy Old BBID still tied to Z30

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Hello You All, I'm trying to set up BBM on my wife's Z10. She originally was set up with the same BBID as mine because we had only one email address at the time of purchase. I changed my BBID, did the security swipe. Now I've updated my Z30 to BBM 10v3 and tried to update hers. But BBM on her Z10 thinks its already updated. It says her ID is already (still) associated with BBM on another device. The two options it gives is to Cancel or Switch BBM.
So my new ID still seems tied to my old ID which we used to share. There
doesn't seem to be any point to swipe and change her BBID, too if BBM remembers her old ID anyway. So what to do?
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Old 03-30-2014, 07:29 AM   #2 (permalink)
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Default Re: Old BBID still tied to Z30

When you changed the BBID did you just change the email address in the existing BBID or did you actually create a new BBID? To use BBM on two devices you have to have two separate BBID's. To use a different BBID on any device you have to wipe the device first, then log in.
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Old 03-30-2014, 09:29 AM   #3 (permalink)
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Default Re: Old BBID still tied to Z30

Thanks for considering my issue here, John. Yes, I backed up my Z30 to BBLink on PC,
then wiped the phone, then changed my BBID and email address. My wife still has the
original email address and BBID which we were both issued long ago, on her Z10.
I have a deactivated Storm1. My wife had an older Curve that can't be repowered. But
I didn't have a problem with BBM on my Z30 with either BBID.
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Old 03-30-2014, 09:35 AM   #4 (permalink)
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Default Re: Old BBID still tied to Z30

Was the BBID your wife is using in use on your Z30 at one time? That may be why it wants to switch.
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Old 03-30-2014, 09:58 AM   #5 (permalink)
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Talking Re: Old BBID still tied to Z30

Well ya, we both were issued and operated with the same BBID but could
not both use BBM. I also could not pay for an upgrade to an app on hers that I already paid for on mine because it would say that it was already paid for, but thats another issue that I don't know has been resolved with my changing
BBID's. So I've tried to divorce myself from my old BBID that my wife still uses is what I've tried to do but BBM says Sorry You're Still Married.
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Old 03-30-2014, 11:03 AM   #6 (permalink)
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Default Re: Old BBID still tied to Z30

I've consulted with my peers (Forums Support), pleaded with the JP (mts, my carrier or
isp) who married us and told me I would have to take it up with the Judge (BlackBerry)
who doesn't make themselves very available (whats their number?) I'll pay to divorce
myself from my old flame (BBID). They say "Too Bad", or that she'll have to get another
BBID herself, but then she has to get rid of a lot of her stuff because once you back it
up into Link on the PC, you can't get it back on "Restore" because Guess What? you got
a different name!
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Old 03-30-2014, 11:48 AM   #7 (permalink)
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Default Re: Old BBID still tied to Z30

Great analogy but you still haven't explained, EXACTLY, what you did and in what order. BBM can only be tied to one device at a time and to only one BBID. Let me see if I can decipher it.

So, you had two devices using same BBID (we'll call it BBID#1.) That works fine. However, only one of those devices could use BBM at a time. That's a BBM limitation so you can't use BBM on two devices at a time even with one BBID. So, BBM was enabled (maybe not used) on YOUR device with BBID#1.

Now you want to use BBM so you decided to create a second BBID (a brand new one we'll call BBID#2) and use it on your device leaving your wife's device on the old BBID#1 (probably never had BBM logged in ever.) You wiped your device because you can't login with a new BBID until you do. You then set up BBM again under the new BBID#2.

However, now when you attempt to login on the wife's device with the BBID#1 it says it's tied to another device (presumably yours) and wants to switch.

If that is the case, then you need to allow BBM to switch devices. Essentially, her BBM is still tied to the device you're using. If your device is using BBM with BBID#2 then it shouldn't affect yours. However, she may end up with whatever BBM contacts were tied to your device before wiping the device and logging in with the new BBID#2.

It sounds like she's never used BBM so you probably will only need to delete any contacts that were in there.

Bottom line, on her device let BBM switch devices and I think you'll be good.
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Old 03-30-2014, 12:19 PM   #8 (permalink)
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Cool Re: Old BBID still tied to Z30

Thanks John for your suggestion that I should just go ahead and let BBM do
its switchen. And I may not be as afraid that I will no longer be left up the
crick without a paddle. Or her canoe capsized. I'm going to try that after she
is turned in and I don't have to be worried about a real divorce after my files
end up on hers. Just kidding. I'll follow up here tomorrow and let you all know.
Thanks, she and her Z10 are at work now.
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Old 03-30-2014, 12:43 PM   #9 (permalink)
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Default Re: Old BBID still tied to Z30

The only thing that even could come over with that are any contacts you may have added when that BBID was tied to your device.
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Old 03-31-2014, 01:43 PM   #10 (permalink)
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Question Re: Old BBID still tied to Z30

We opened her BBM which as expected presented the two options: Cancel,
or Switch Device or Switch something, I'm not certain what that option was
but we took it. Now its been an hour and 15 mins and it still shows Transferring BBM Info. It appears as if this is a "hang" or something not that
encouraging. I'm wondering whether I should try to open my BBM and see what its doing on my device (Z30)
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Old 03-31-2014, 02:12 PM   #11 (permalink)
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Default Re: Old BBID still tied to Z30

The Transferring BBM Info operation has terminated. It shows Temporary Server Error.
Please Try Again with Exit box displayed. So nothing has changed.
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Old 03-31-2014, 04:42 PM   #12 (permalink)
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Default Re: Old BBID still tied to Z30

You may need to wipe that device too and start over.
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Old 04-01-2014, 01:05 AM   #13 (permalink)
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Talking Re: Old BBID still tied to Z30

Thanks for your efforts John for helping us through this. We got her BBM up
and running and we had all sorts of fun trying out some of the features. Before we got it going we tried the following.
The "Temporary Server Error" message popped up right away the next time
we chose the "Switch BBM" button. She noticed her email account seemed to
be disabled. She re-entered her email password and rebooted the device and
Voila. So we're in a happier place now. Have a good night.
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Old 04-01-2014, 05:45 AM   #14 (permalink)
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Default Re: Old BBID still tied to Z30

Great!
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