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Old 09-29-2017, 01:22 AM   #1 (permalink)
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Question Can't create custom pin

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Greetings,

I tried asking this on CrackBerry, but without a response.

I'm trying to create a custom pin. When I open BBM, I tap myself at the top, then tap "Customize my PIN". I then tap the Subscribe button, and get an error message saying "Update BBM: This feature requires an updated version of BBM." So I tap the Update button. It then opens BBM in BlackBerry World, showing version 10.15.7.5 (the latest) already installed.

I've already tried restarting. What else can I try to get past this error message?

Thanks,
Shane.
BlackBerry Z10 STL100-3
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Old 09-29-2017, 09:32 AM   #2 (permalink)
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Default Re: Can't create custom pin

I tried to do it also and based on what I saw the web site is either having issues or does not exist anymore .
It is not the original BBM it is an add on App.

This link may help you if you can get further than I did.

Getting Started: Everything You Need to Know about BBM Custom PINs | Inside BlackBerry
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Old 09-30-2017, 03:56 AM   #3 (permalink)
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Default Re: Can't create custom pin

Is it possible to download this 'add on app' separately?

Shane.
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Old 09-30-2017, 09:12 PM   #4 (permalink)
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Default Re: Can't create custom pin

The BBM App is not on the web site any longer. It may be that Blackberry dropped the app. I tried to download the latest BBM and could not .The customize the pin option requires the latest BBM.
The link I gave you states the Blackberry phones running Blackberry 10 OS cannot get a custom pin.
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Old 10-02-2017, 12:19 AM   #5 (permalink)
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Default Re: Can't create custom pin

Quote:
Originally Posted by tsac View Post
The BBM App is not on the web site any longer. It may be that Blackberry dropped the app. I tried to download the latest BBM and could not .
I can still see BBM in BlackBerry World.

Quote:
Originally Posted by tsac View Post
The link I gave you states the Blackberry phones running Blackberry 10 OS cannot get a custom pin.
The article implies that BlackBerry 10 won't be getting an update. In the comments section, people with BlackBerry 10 said they were able to change their pin.

Shane.
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Old 10-02-2017, 01:15 PM   #6 (permalink)
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Default Re: Can't create custom pin

I see the same and although it seems possible by some I was not able also. Not sure why but I will keep checking.
The app I'm referencing is the BBM app that allows a custom pin. standard BMM is still available.
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Old 10-03-2017, 01:23 AM   #7 (permalink)
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Default Re: Can't create custom pin

Quote:
Originally Posted by tsac View Post
The app I'm referencing is the BBM app that allows a custom pin.
Do you know what version number it is? Or how I can find that out?

I'm running BBM 10.15.7.5.

Thanks,
Shane.
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Old 10-03-2017, 09:04 PM   #8 (permalink)
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Default Re: Can't create custom pin

Some links I found. Apparently it may be available to download the latest.

BBM Custom PIN Terms of Service

BBM for Android & iPhone iOS is Here - Download BBM - Global

https://crackberry.com/real-time-you...W7DjMUKBTxf.97
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