Centennial wireless here in Indiana did not offer Blackberry Services until Sept 27. On that day I quickly had my already beloved Blackberry activated on the service.
With all of the research I had done on here I was under the impression if you were on an older version of BIS that there would be an option to upgrade when logging into my BIS client but I did not have the option. I also did not have the full attachment options that 2.4 is supposed to have. I could only send txt and doc files, no pics, no pdfs, etc. It took me 6 solid weeks of calling my customer service people 2 -3 times per week and complaining before they finally got the issue resolved.
This is what I was told "Our Tech support people had to call BB and tell them to turn on those services." Now I had presumed since 2.4 had already been implemented before our services started we would have already been setup for 2.4, evidently not.
Not sure this is relevent to any of your issues but hey, call customer service and give em a hard time. I literally had to tell mine "If your tech support people don't know what they are doing, then someone better be getting a hold of Blackberry and figuring it out!" (Ignorance is NOT Bliss and more importantly it's just bad business!)Two days after that I got a call from tech support telling me to go resend my service books and full services should be working. Whallaa!! It was just like magic, full complete BIS service.
Just a little input.
Also Centennial is GSM not CDMA like sprint. Thought maybe I should clarify that.
Have a Great Day all!!