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Old 11-07-2007, 09:22 AM   #1 (permalink)
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My boss has been complaining that recently he has had to do a cold reboot to get a text message to go. I know he has poor coverage by his house, but once he pulls the battery and restarts the device he is able to send. Does it have something to do with him losing coverage as he gets close to his house? He says he also has this problem after he flys someplace. The device is a 8800 on AT&T. Any ideas I can check would be greatly appreciated.

Thanks,
Mark
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Old 11-08-2007, 12:36 AM   #2 (permalink)
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It sounds like this could be a device problem ... do you have another device that you could possibly test? If not, I'd try upgrading the OS on the HH.

I've had this happen a few times on Verizon ... a PRL update has fixed it, but I don't think EDGE network providers do that, do they?
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Old 11-08-2007, 06:07 AM   #3 (permalink)
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Quote:
He says he also has this problem after he flys someplace
That'll be your main cause. When a device roams and then comes back to its home network it needs to log on to several separate segments of the network - voice, data, SMS, etc. Ocassionally this doesn't all go to plan.

What I do is get the user to perform a manual roam to a different network, then do a manual roam back on to the network they are supposed to use. This basically de-registers the SIM from the home network and then re-establishes it again. I'd bet you a weeks wages this fixes it every time.
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