BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-12-2007, 04:07 PM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
squeff's Avatar
 
Join Date: Nov 2007
Model: 8830
PIN: Cushion
Carrier: Sprint
Posts: 306
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Sprint 1XEV dies often?

Please Login to Remove!

I have Sprint service on my 8830. Relatively often, it'll tell me that I'm not in a area with data service (browser) or fail to pick up new e-mail.

When this happens, the "home" screen doesn't show "1XEV." Instead, it'll either show nothing or it'll show "1X."

If I go into Wireless and turn off all connections (or just "Mobile Network") and then back on, my service will restore.

This is understandable if I were really in an area that didn't have the EVDO service. But, for example, I can be sitting in a chair, have service for 20 minutes, and then have this happen. I haven't moved.

This occurs really all over. Not just in certain areas that might have flaky service.

For example, while visiting a relative in another state, I indicated that I wasn't able to get service in his sub room. He pulled out his MotoQ and said he didn't have any problem. I "kickstarted" my 8830 and it worked again. But for only a few minutes. All the time, he had consistent.

While it's possible I have a broken BB (note: I can sometimes go for hours without a problem), I want to see if other have a similar thing. It's almost as if the BB is pickier about data service than other devices (never had this problem with my EVDO RAZR v3m). Voice is never an issue.

Perhaps I have something set wrong such that it refuses to keep data service unless it's perfect? On a related note, the RAZR would drop down to low speed data when it couldn't get a good EVDO connection. For far as I can tell, the 8830 wants EVDO or nothing (1X and 1xev with the xev in lower case means "no data service").

I called Sprint and they had be remove the battery. This is fixed, because it's the same as my trick above. But it's not a long term fix.
Offline  
Old 11-12-2007, 04:12 PM   #2 (permalink)
BlackBerry B Boy
 
jeremyckitching's Avatar
 
Join Date: Apr 2007
Model: 9700
OS: 5.0.0.415
PIN: 215BE1F8
Carrier: T-Mobile U.S.A.
Posts: 4,243
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What OS do you have installed on the BlackBerry (Options > Status)? I wonder if an OS upgrade will help with that.
Offline  
Old 11-12-2007, 04:48 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
squeff's Avatar
 
Join Date: Nov 2007
Model: 8830
PIN: Cushion
Carrier: Sprint
Posts: 306
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

4.2.2.123
Offline  
Old 11-12-2007, 06:45 PM   #4 (permalink)
BBF Moderator
 
akosnitzky's Avatar
 
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
Post Thanks: 6
Thanked 7 Times in 7 Posts
Default

Wirelessly posted (Verizon 8830: BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

What about your memory?
Go back to options > status.
__________________
------
Follow @akosnitzky on Twitter

LET'S GO CANES!
Offline  
Old 11-12-2007, 06:47 PM   #5 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

You could also contact Sprint and ask them to do a PRL update on your device.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 11-12-2007, 06:51 PM   #6 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by juwaack68 View Post
You could also contact Sprint and ask them to do a PRL update on your device.
Ohhhh....a new term!! What is it?!?! Can they do it to mine?!? I frequently drop from EDGE to GPRS, often in the same room.
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 11-12-2007, 06:54 PM   #7 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

HAHA. Not sure if AT&T does this, but I know Sprint does. Basically it updates your device to know where all the towers are and helps with making/keeping a connection when/if towers are updated/added.

Sprint does the update on their end, and then you have to do something on the device (*2 I believe) and let it complete the update.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 11-12-2007, 06:55 PM   #8 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by juwaack68 View Post
HAHA. Not sure if AT&T does this, but I know Sprint does. Basically it updates your device to know where all the towers are and helps with making/keeping a connection when/if towers are updated/added.

Sprint does the update on their end, and then you have to do something on the device (*2 I believe) and let it complete the update.
Thanks for the infor Juwaack! I'll call ATT and see what the suggest when I talk about the disappearing EDGE.
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 11-17-2007, 05:42 PM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 150
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

We have a topic in the 8830 section for this... A lot of us are having this issue along with some verizon folks.. Sprint has an update for the OS on their site. its 4.2.2.176 or something.. Installed it yesterday and so far no fix for this issue.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.