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Old 02-19-2008, 08:23 AM   #1 (permalink)
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Default BIS Change Device Issue

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I am trying to change my device on the MTN BIS - BlackBerry Internet Service
However, each time i enter the PIN and IMEI, i get the error message:

The information you have provided is not valid for this service provider

The device is UNLOCKED ...
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Old 02-19-2008, 04:20 PM   #2 (permalink)
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Quote:
Originally Posted by Laurent08 View Post
I am trying to change my device on the MTN BIS - BlackBerry Internet Service
However, each time i enter the PIN and IMEI, i get the error message:

The information you have provided is not valid for this service provider

The device is UNLOCKED ...
you have to go into your options and register your bb to the network...

go to options-->advanced options-->host routing table-->find a HRT, hit the menu key and "register now"...you will get a registration message sent to your phone, open it up and you will see the message saying the phone is registered...

after your bb has been registered, go ahead and link the new device to the BIS and you should be all set..

Good Luck!!
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Old 02-19-2008, 04:22 PM   #3 (permalink)
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Sounds like the device was used on another providers network and never released from the BIS setup. Was it your device previously, or did you purchase it? If you bought it, try to contact the seller and have them release the PIN on their BIS account.
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Old 02-20-2008, 01:25 AM   #4 (permalink)
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The device is brand new ... still in a sealed box.

But because im not buying it from a store, i wanted to make sure that the device would work on my BIS account.
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Old 02-20-2008, 11:06 AM   #5 (permalink)
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this has happened to me before, once you register the device, you should have no issues with the BIS..
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Old 09-22-2008, 01:28 PM   #6 (permalink)
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Quote:
Originally Posted by spyder8800 View Post
you have to go into your options and register your bb to the network...

go to options-->advanced options-->host routing table-->find a HRT, hit the menu key and "register now"...you will get a registration message sent to your phone, open it up and you will see the message saying the phone is registered...

after your bb has been registered, go ahead and link the new device to the BIS and you should be all set..

Good Luck!!

Hi there,

I have the same problem. Unfortunately the "solution" doesn't work w/ me. In case someone else have different solution, let him share it w/ me. Tnx.

...moreover I do not see the gprs symbol in capital letters, which gives me the idea that there is s'tg wrong with the service.

Last edited by peperunkov : 09-22-2008 at 01:31 PM.
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Old 10-18-2008, 06:32 AM   #7 (permalink)
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Does anyone managed to solve the problem?
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