Hi,

I am trying to deploy Sametime 7.5.1 to the devices in my environment. I have both 4.1 and 4.2 OS versions. 4.1 seems to deploy OTA with no problems but 4.2 just won't happen. Here is the clear and present problem but I don't understand what it's trying to tell me? Does anyone have any idea?

For the record, Shared folder is shared, indexed. Policy clearly isn't an issue as it's the same policy for 4.1 which as stated works.

Any help would be much apprecited. Also, does anyone else agree the RIM Software Config tool really is PANTS!

[20000] (04/14 11:48:01.833):{0x146C} Duplicate module: "net_rim_bb_timezoneupdater" found at "D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\NZDST4.1\net_rim_bb_timezoneupdater.cod" discarded ("D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\AUDST4.1\net_rim_bb_timezoneupdater.cod" retained)
[20000] (04/14 11:48:01.849):{0x146C} Duplicate module: "Sametime75" found at "D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.2en\Sametime75.cod" discarded ("D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.1en\Sametime75.cod" retained)
[20000] (04/14 11:48:01.849):{0x146C} Duplicate module: "Sametime75-1" found at "D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.2en\Sametime75-1.cod" discarded ("D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.1en\Sametime75-1.cod" retained)
[20000] (04/14 11:48:01.849):{0x146C} Duplicate module: "Sametime75-2" found at "D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.2en\Sametime75-2.cod" discarded ("D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.1en\Sametime75-2.cod" retained)
[20000] (04/14 11:48:01.849):{0x146C} Duplicate module: "Sametime75-3" found at "D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.2en\Sametime75-3.cod" discarded ("D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.1en\Sametime75-3.cod" retained)
[20000] (04/14 11:48:01.865):{0x146C} Duplicate module: "Sametime75-4" found at "D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.2en\Sametime75-4.cod" discarded ("D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.1en\Sametime75-4.cod" retained)
[20000] (04/14 11:48:01.865):{0x146C} Duplicate module: "Sametime75-5" found at "D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.2en\Sametime75-5.cod" discarded ("D:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_auynpz70\research in motion\ST7.5.1_4.1en\Sametime75-5.cod" retained)
[40000] (04/14 11:48:01.865):{0x146C} RequestHandler::PollForMissingApps: Completed Poll For Missing Apps, elapsed time 5 seconds.
[40000] (04/14 11:48:01.865):{0x1474} RequestHandler::PollForMissingApps: Starting Poll For Missing Apps.
[40000] (04/14 11:48:01.880):{0x1474} SCS::RemoveAppDeliveryRequests - No App Delivery Requests purged for User id 1278
[40000] (04/14 11:48:01.880):{0x1474} RequestHandler::PollForMissingApps: Failed to RemoveAppDeliveryRequests.
[40000] (04/14 11:48:01.912):{0x14AC} {User@domain.com, PIN=2505B53B, UserId=1278}RequestHandler::SendToRelay - SubmitToRelaySendQ, Tag=21963
[40000] (04/14 11:48:01.912):{0x145C} [BIPP] Send cancel, Tag=21963
[30000] (04/14 11:48:01.927):{0x14AC} {User@domain.com, PIN=2505B53B, UserId=1278}RequestHandler::SendQueuedITAdminComma ndToDevice Sending data to device, contentType=ITADMIN, size=649, RefId=0, TransactionId=-939841508, Tag=21964
[40000] (04/14 11:48:01.927):{0x14AC} {User@domain.com, PIN=2505B53B, UserId=1278}RequestHandler::SendToRelay - SubmitToRelaySendQ, Tag=21964
[40000] (04/14 11:48:01.927):{0x145C} [BIPP] Send data, Tag=21964

OK, I think I am making progess......or maybe Im not? Sametime for 4.2 OS is now on the devices listed in the Applications list. But a sametime Icon is not appearing??

Once again, this is only for my devices with 4.2. 4.1 works no problems. Also Software Config works with everything else.

What am I doing wrong here??? arrgggg!

Have you tried the RIM's Sametime client? We use RIM's client instead of IBM.

Yes, Its RIM's that Im using. Mayby I should try IBM then? Although Why would 4.1 work but not 4.2?

Thanks

RIM's current Sametime client is version 1.1.32. You mentioned you are trying to install version 7.5.1.

Check your device.xml to make sure the device you are having an issue with is in the file.

Problem solved - I used the 4.1 OS version on the 4.2 and it works with no problems? Go figure!