11-20-2006, 10:13 AM
Thumbs Must Hurt
Join Date: Apr 2005
Location: Fort Worth, TX
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| | Reports from Cingular users (BES)
I started noticing significant delays in message delivery (anything over 30 seconds to me is considered significant). It started about week or two ago and is still going on. I pulled up the stats for all of our users on our BES and evidence seems to show the issue is more common and noticable with Cingular Orange users as opposed to Cingular Blue or other carriers.
Messages show to be sitting in our pending queue on our BES from 150 to 600 seconds before they hit the handheld. Our BES is functioning normally and the problem does not seem to be on our network side. We also contacted RIM and they advised they are not having any issues either. They advised if it was happening on multiple handhelds of the same carrier, the issue is more than likely a carrier issue. Since for us this seems to be seeing this more on the Cingular Orange side, we contacted Cingular for assistance. I am still waiting to hear back from them. We also have a ticket with RIM to see if they can help us verify this is a carrier issue.
I audited five of our BlackBerries and sent the info to Cingular. I pulled message delivery stats with delivery times for all messages delivered last week. Coverage should not be a major factor since we have great coverage for all the devices audited.
Also, you may be interested to know, I migrated one user from Cingular Blue to Cingular Orange on Friday. Before the migration, she did not seem to have any problems receiving emails. Now that she is converted, she shows frequent delays.
Message delivery delays are sporatic. We may receive a few emails within seconds, then all of a sudden they will be delayed again for a period of time. We have also noticed the same delays in PIN to PIN message delivery.
I am attaching a comma separated txt file of my message logs from this morning.