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Old 05-12-2008, 09:20 AM   #1 (permalink)
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Default Help? Tmo 8120 WiFi works for data, EDGE does not

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So I stopped getting emails (BES + BIS) and data services (MDS, t-zones browser works fine) on my T-Mobile 8120. As soon as I connect via WiFi, everything is restored.

The only thing I noticed was that in MDS Activation (never saw that before) I have an activation error. I re-entered my MDS server, but no luck.

Thanks from a distressed bb user.
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Old 05-12-2008, 09:59 AM   #2 (permalink)
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Did you try rebooting by removing the battery? It could be a local tower issue in your area too. Does it happen in different locations?
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Old 05-12-2008, 10:18 AM   #3 (permalink)
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Quote:
Originally Posted by John Clark View Post
Did you try rebooting by removing the battery? It could be a local tower issue in your area too. Does it happen in different locations?
Tried pulling the battery (many times), no luck.

Spoke to T-Mobile support, they did not see any bad towers near me (2 different cities) plus it doesn't work in multiple locations.


I tried to re-Activate (Enterprise) and it didn't do anything. Is it worth it to wipe the handheld and start fresh?
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Old 05-12-2008, 10:20 AM   #4 (permalink)
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You can't reactivate unless your BES Admin sets a new password.

If you wipe the handheld you will disconnect from your BES and an enterprise activation will be necessary. However, this will tell you if it's a BES issue or not. If all works after the wipe then it's a BES problem. Have you contacted your BES Admin?
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Old 05-12-2008, 10:48 AM   #5 (permalink)
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Quote:
Originally Posted by John Clark View Post
You can't reactivate unless your BES Admin sets a new password.

If you wipe the handheld you will disconnect from your BES and an enterprise activation will be necessary. However, this will tell you if it's a BES issue or not. If all works after the wipe then it's a BES problem. Have you contacted your BES Admin?
BES Admin is on vacation until Wed. :( The backup will be around later today, I guess I should verify the MDS server first.

I do get BES email, but only via WiFi.
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Old 05-12-2008, 02:14 PM   #6 (permalink)
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Just spoke to RIM (via T-Mobile), it seems that my PIN was locked by RIM. They "unlocked" it, and now everything works. Said it is a very rare issue.

No I need to go back and make sure I undo all of the changes I made.
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