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Old 05-22-2008, 08:56 PM   #1 (permalink)
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Angry server refused mail

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connect to mx04.bis.na.blackberry.com[216.9.248.35]: server refused mail

We can no longer push email out to any of our devices.
We are not listed on any RBL/SBL that we can see, yet x.blackberry.net will not accept any connections for either carrier we are using. a friend tells me that RIM uses Send Base web site(SenderBase® The IronPort Security Network). Nothing on their site to request removal.
ANYONE! have any ideas what we can do?
All other mail is going out just fine thankyou.

gecdsb.on.ca 199.71.141.254
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Old 05-23-2008, 01:59 PM   #2 (permalink)
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SenderBase's 'EMAIL & WEB REPUTATION LOOK UP' shows this for 'gecdsb.on.ca':
Web Reputation Score: Neutral

I don't think that is the reason for the problem.

I am not that experienced with SMTP, so I am not sure where i would look next.
Maybe contact the contact person listed in blackberry.com's DNS info?
Whois.Net
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Old 05-24-2008, 07:15 AM   #3 (permalink)
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In regard to 199.71.141.254 senderbase says this:

Email Reputation Score: Poor

It is their polite way of saying 199.71.141.254 must be spammer and should not be trusted.

Have your server been 0wned lately?

What can you do? Call you wireless carrier and ask them escalate to RIM or find 'Contact us' web page on Research In Motion web site and email RIM directly.
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