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Old 01-29-2009, 03:55 AM   #1 (permalink)
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Default How to delete unwanted BIS account?

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Hi, there!
I have a couple of questions. Maybe you can help me, guys.
I've created an account for my BB at Vodafone BIS site (https://bis.eu.blackberry.com/html?brand=vodauk) by mistake. So I can't register it at MTS BIS site (https://bis.eu.blackberry.com/html?brand=mts). How can I get rid from unwanted account or re-register my device on other site. Vodafone can't help me, 'cause I'm not it's customer. MTS can't help me, 'cause they just don't know what to do.
Any suggestions in my case?
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Old 01-30-2009, 07:02 AM   #2 (permalink)
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Well, the problem still exists.
Maybe somebody on Vodafone UK wants to use this account for his/her needs? Log in and use with your device. PM me.
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Old 01-31-2009, 04:22 PM   #3 (permalink)
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Your email should still work if your BIS account is with Vodafone. There will be no data roaming charges from MTS if you use MTS SIM card and are in MTS covered area.

So, the only true inconvenience you will have Vodafone blackberry email address. Just don't use it, delete it from BIS account and you are done.

If you need free email address create new Google or Yahoo email address and add them to your blackberry account.

This is the easiest way.
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Old 02-01-2009, 03:12 AM   #4 (permalink)
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Join Date: Jul 2008
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Thank you for explanation. But there is another problem persists. I don't have any BB data plan neither from Vodafone nor from MTS. So I can't use my account properly.
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Old 02-01-2009, 07:28 AM   #5 (permalink)
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Well, if you don't have and don't need BB data plan, you can just login to your Vodafone BIS account, delete all email addresses from there including blackberry email address and that's it.
Idle BIS account won't bother you.

The problem with sharing your BIS account with someone is that it could have some of your personal information left with Vodafone. After all, they usually wouldn't let you create BIS account on their site if you don't have data plan with them at some point, meaning they got your personal and billing info.

If you just give your BIS account to some stranger as a 'gift' so to speak and they use it in some illegal ways like spamming or worse, authorities may be after you. Do you really need that?

Also, answering your other question about re-registering device on other side: it will only work if you have data plan with wireless carrier owning that 'other' site and only after you managed to remove your account from Vodafone site.

Finally, if you really really really want to get rid of your BIS account and have time to spend calling MST tech support:

Give them your device IMEI, PIN, and account name on Vodafone site, tell them escalate to RIM support to delete that account on RIM servers. Make MTS open ticket with RIM and follow progress.
MTS can't delete your account by themselves but they can make it happen by escalating to RIM support.
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Old 02-01-2009, 04:54 PM   #6 (permalink)
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Join Date: Jul 2008
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Thank you for detailed answer!
I think I'll just leave this account blank, without any email or info about me, 'cause for now MTS have BB data plan ONLY for corporate users. So I'll wait about a year or more...
There is another option to release my device from account I think. What is to use some dead & unregistered BB and make a "device change"? Could this "tricky move" help?
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Old 02-04-2009, 05:35 PM   #7 (permalink)
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Yes, successful PIN swap in your BIS account will release your device.
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Old 02-04-2009, 06:26 PM   #8 (permalink)
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Thanks again!!!

Volunteers with broken & unregistered BBs, you are welcome! All I need is your dead BB's PIN & IMEI numbers.
Thank you for cooperation in advance!
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Old 02-21-2009, 05:04 PM   #9 (permalink)
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Still no progress...
Does anybody have 1 broken&unused BB here? I just want to make a PIN release. Please, PM me if you have it.
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Old 03-01-2009, 05:06 AM   #10 (permalink)
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I'm having a similair issue i'm stuck with an orange instant email account, as the blackberry was orginally locked to orange i simply now need a pin change to release my pin. So if anyone have any dead blackberrys and don't mind giving me the pin/imei i would be extremly grateful. Please, PM me if you have one.
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Old 03-16-2009, 11:36 PM   #11 (permalink)
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Smile Hi guys

I got my blackberry from dad, and he used to vahe an account on that bb, but now i want my own account, and my carrier says that they cant delete the account; so the cuestion is: have anyone of you succefully contacted RIM to delete an old account?????
Thanks,
Zh
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Old 03-17-2009, 06:43 AM   #12 (permalink)
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Hi, ZealHybrid!
Didn't do that yet. Accumulating money for international call.
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Old 04-13-2009, 05:32 AM   #13 (permalink)
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Quote:
Originally Posted by Berry One View Post
Yes, successful PIN swap in your BIS account will release your device.
I DONT think so, I ve tried to switch device. Pin still not released because I cant create account.
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Old 04-16-2009, 04:56 AM   #14 (permalink)
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Join Date: Jul 2008
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I think PIN will be released, BUT only for creating new account on the same network's BIS, 'cause it's not completely removed from database. IMHO.
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Old 05-13-2009, 07:40 AM   #15 (permalink)
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Default Delete BIS account

Hi,

I have bought a blackberry from someone else and the pin is registred on O2 but I am using Orange Sim card on it. I can't regiter on Orage as the Pin is already registred on O2 amd i have no way to talk to the person who was using it before to cancel that account so i can register again on Orange.

Please help!
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Old 05-13-2009, 08:03 AM   #16 (permalink)
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If Orange won't delete the original BIS account, then you are out of luck. One of the biggest problems we see on here with buying a used BB.

Sometimes the carrier will try to help, but in most cases the original owner must call their carrier to cancel their BIS which will release the PIN for you to use.

You can't get a new PIN as that is tied to the phone and can't be changed.
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Old 06-07-2009, 05:26 PM   #17 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2008
Location: Moscow, Russia
Model: 8100
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Finally I've got what I wanted at 12:56 on June, 5th (time is local - GMT+3). It took me 17 minutes for it: 12 minutes on hold and 5 minutes of conversations with Vodafone's CSR and TechSupport. Now my PIN is free and for now my carrier is ready to sign me up to it's semi-BIS (~11-12 USD/month for 10 email inboxes only, no BBMessenger, no BBMaps, no PIN2PIN and other BB features).
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