Originally Posted by Auroraboy
I access my work email through Rogers BB BIS, along with a personal email and a @rogers.blackberry.net email address. Using a Bold.
I have been receiving work emails for about 6 months with generally no problems. I have had periodic Rogers BB BIS requests to go in and validate my PW for my work email. I assumed this was normal security request.
Lately, in the past few weeks I seem to be getting frequent emails to my BB, telling me I am not receiving work emails, and to go to BB BIS site to update or validate my PW. Today for example I have received the message 3 times, and have had to go in and validate my PW. Occasionaly it will not accept my PW, but if I wait long enough (hours, next day) I seem to be able to validate. Last night it would not even recognize my Rogers BIS log in ID, or PW. Kept telling me to recheck. This morning I could log in and reconfirm my work email PW.
Are the frequent stoppages of work email delivery most likely a Rogers or RIM or my company email server issue? I am guessing the latter, but I have no way of knowing how to determine. All I know is that I seem to get frequent BB messages telling me I am no longer receiving work emails and to verify or update my Passwords. Thanks in advance.
I would suggest that you are correct in your latter scenario. When they take the server off-line it will timeout and assume that your password is invalid and tell you to validate. I would suggest you contact your IT support folks and ask them who is responsible for the OWA servers. Tell them what is going on and ask about maintenance and/or migration work. I think you will find your answer there.
Sorry that I couldn't be of more assistance!
Good Luck and report back!