BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-05-2010, 02:40 PM   #1 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8310
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Blackberry internet service suspended or deactivated

Please Login to Remove!

Hi

I just bought a Blackberry Curve 8310 off ebay and can't get messenger or apps working. The edge in the corner isn't in capitals so I rang O2 customer services and they told me the bolt on is activated and to try going onto host routing table and registering it but that doesn't seem to be working :/ I tried going on o2email.co.uk and creating an account but it says it's suspended or deactivated. When i run the diagnostics test it's all unknown and not registered etc. There are no APN settings either. Also I can get online via the browser but it doesn't always work..will i get charged for this?? Does anyone know how to fix this?? Hopefully there is a simple solution that i'm just too stupid to see (I'm not very technical). I've contacted the person i bought it off earlier but he hasn't responded yet. Thanks for you help

Laura
Offline  
Old 01-05-2010, 02:50 PM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default

Buying a BlackBerry off eBay - BlackBerryFAQ
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 01-05-2010, 03:40 PM   #3 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8310
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks but none of these things were helpful :(
Offline  
Old 01-05-2010, 03:55 PM   #4 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,016
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default

Sounds to me like the person you bought the device from sold you either a stolen device or one with an account suspended for failure to pay the bill or some other similar reason.
My advice is to return it and get your money back.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 01-05-2010, 04:35 PM   #5 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8310
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I thought that might be a possibility but I just wanna see if there's anything I can do before sending back etc. Is there any way of unsuspending it??
Offline  
Old 01-05-2010, 04:53 PM   #6 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by Lauurrraaa View Post
Thanks but none of these things were helpful :(
Laauaauauaurrraaa, those things are helpful. Sorry you can't see the point the user was offering your in making you aware of the many issues you must be clear about when buying a device on eBay.

"Suspended or deactivated" normally means a reported lost or stolen device.

Now, return the device to your seller, get your money back, and refer to the FAQ offered you before buying another used device.
Offline  
Old 01-05-2010, 05:27 PM   #7 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8310
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I saw the point but what's done is done..I was aware of the risks but I'm not bothered about the money/sending it back etc I just want to know if there's anything I can do about it now. Please don't make out that I'm being ignorant.
Offline  
Old 01-05-2010, 05:41 PM   #8 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default

You specifically said in your original post "(I'm not very technical)". I nor anyone else was trying to make you out as ignorant. We simply were providing you what information seemed relevant based on your post at the time. I am sorry if it came off the wrong way.
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 01-05-2010, 05:49 PM   #9 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8310
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I know you weren't but saying return it and refer to the FAQ offered as if I've been really stupid isn't helping. I wan't talking about you :/
Offline  
Old 01-05-2010, 07:38 PM   #10 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,770
Post Thanks: 32
Thanked 439 Times in 379 Posts
Default

Quote:
Originally Posted by Lauurrraaa View Post
Please don't make out that I'm being ignorant.
Too Late!
Offline  
Old 01-07-2010, 06:51 AM   #11 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

No, theres nothing you can do.
You cant have a reported device reactivated.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 01-07-2010, 08:02 AM   #12 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Arrogant and ignorant, I don't know yet. Only what I observe, that I explained that you should now return the device AND read the FAQ to know the pitfalls before buying another used device. If you ignore that advice and just want to argue, then...

Please Laura, this is a very helpful forum, you'd do well to learn to not take anything personal and not try start a spitting contest over your own words.
Offline  
Old 06-18-2010, 10:55 AM   #13 (permalink)
New Member
 
Join Date: Jun 2010
Model: 8900
PIN: N/A
Carrier: o2
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry internet service suspended or deactivated

Sorry to be a killjoy here but as the title above says what it says - its not a good idea to immediately put the fear of god into people with comments like it must be stolen etc etc>

Fact

Blackberry internet service suspended or deactivated - means just that.

sometimes when a bberry user upgrades their contract and moves from say bberry to iphone, the bberry internet account is de-activated and renders the bberry useless (temporarily) on BIS.

Simply contact your service provider, give then the pin and imei number and they will re-activate the bberry.

It has sod all to do with stolen phones or any other such dramatic reasons than simply - BBerry Internet service has glitches.

Sorry to ruin the consipacy theorists.
Offline  
Old 06-18-2010, 11:32 AM   #14 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,770
Post Thanks: 32
Thanked 439 Times in 379 Posts
Default

Wrong. Nothing like waking up a six month old thread for no reason.
But thanks for playing.
Offline  
Old 06-18-2010, 11:34 AM   #15 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by christhemacman View Post
Sorry to be a killjoy here but as the title above says what it says - its not a good idea to immediately put the fear of god into people with comments like it must be stolen etc etc>

Fact

Blackberry internet service suspended or deactivated - means just that.

sometimes when a bberry user upgrades their contract and moves from say bberry to iphone, the bberry internet account is de-activated and renders the bberry useless (temporarily) on BIS.

Simply contact your service provider, give then the pin and imei number and they will re-activate the bberry.

It has sod all to do with stolen phones or any other such dramatic reasons than simply - BBerry Internet service has glitches.

Sorry to ruin the consipacy theorists.
Sorry, they very rarely will do so when the PIN is suspended or deactivated. If, in your scenario, the device is still registered on another network, the error given the user is different, something to the effect of "PIN is active on another network" etc., or so.

So. Having helped literally thousands of users in years, and probably hundreds on this very specific issue, I think I know what a suspended or deactivated PIN means.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.