// UPDATE: Problem solved!!! Removing the battery and doing a hard reset fixed WebViewer. To remove the battery, I slid off the cover and held the Blackberry face-down in one palm and clapped it against the other palm. That loosened the battery enough that I could pry it out with my finger. I thought it was attached by a screw - not the case! Hope this helps somebody with a similar problem
Hi all -
I got my new Blackberry 7520 5 days ago (my first BB) - OS v4, Chicago - Nextel, no BES.
I have the IM+ instant messenger app running fine on my BB, but cannot get WebViewer to run. It instantly gives me an "unknown error" upon attempting to register or access a site. I have IM+ set to use the TCP/IP connection and not HTTP - it works fine.
If IM+ works, should WebViewer work? Or, is it possible that I still have a problem with not having a static IP address?
When I look under "status" in my BB, my IP is listed as a 10.x.x.x address, which is a private A-class address, if that is relevant at all.
//EDIT - under Options - Host Routing Tables, if I view my status there, I have a public 206.x.x.x address under "IP/Ports."
There was one tidbit in the WebViewer FAQ that said I may need to do a hard reset by removing the battery of my Blackberry - something about using the ESC key causing a problem in WebViewer. But, I can't figure out how to get the battery out! There's a small screw on the side of the battery casing... do I need to remove that? The hard reset is the only thing I haven't tried yet (aside from calling Nextel to ask about a static IP address).
What I'm thinking though is that if IM+ works over TCP/IP then WebViewer should.
Any advice is appreciated! Thanks!