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Old 06-29-2010, 05:56 AM   #1 (permalink)
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My apologies if this has been asked before/misplaced.

I have a Bold 9000, with a data plan and BIS (I'm paying 5 a month for it according to my online Vodafone account!). However when I try to use apps like Facebook or Blackberry App World I get messages stating that I need a data plan.
I have tried using the "register now" feature, but to no avail.

I was able to use these apps on my previous phone (I lost my Pearl), and the contract has not changed, just the phone and sim.
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Old 06-29-2010, 06:07 AM   #2 (permalink)
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Call the carrier. Make sure they have your phone registered. Have them resend service books to your device
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Old 06-29-2010, 06:39 AM   #3 (permalink)
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Did you change the PIN in your BIS account?
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Old 06-29-2010, 06:54 AM   #4 (permalink)
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No, as far as I know my BB Pin hasn't changed.
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Old 06-29-2010, 07:02 AM   #5 (permalink)
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Quote:
Originally Posted by iGod View Post
No, as far as I know my BB Pin hasn't changed.
You mentioned in your first post that you used to have a Pearl. PIN's are unique to each phone. So if you got a new phone(9000) then your PIN has changed.
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Last edited by devnull : 06-29-2010 at 07:03 AM.
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Old 06-29-2010, 07:14 AM   #6 (permalink)
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So would it the case my BIS is activated for a PIN I no longer have?
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Old 06-29-2010, 07:48 AM   #7 (permalink)
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UPDATE: I caleld Vodafone with my issue, and was put through to Tech Support. They asked me to delete my Service Books then they resent them to my phone. However this still does not seem to have solved my problem (They did ask for my PIN which I provided).
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Old 06-29-2010, 07:59 AM   #8 (permalink)
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When they sent the Service Books, did you receive "Activation" email?
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Old 06-29-2010, 08:02 AM   #9 (permalink)
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Yes I recieved those.

I think this is now FIXED, as I can now get on Blackberry App World now, whereas before I would get a message advising me I needed a Data Plan.
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Old 06-29-2010, 08:05 AM   #10 (permalink)
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Then they probably updated your PIN to match your current device.

Good to know it worked.
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Old 06-29-2010, 08:09 AM   #11 (permalink)
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Now I just need to try and get my Facebook App to realise I DO have a suitable Data Plan..
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