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Old 07-07-2010, 02:51 PM   #1 (permalink)
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Default BIS Changes Config To Incorrect E-Mail Server

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At my institution just moved from a on-premise e-mail solution to a hosted e-mail solution. Once we moved the MX record for e-mail servers, when some of our BIS customers reconfigured their BIS settings for the new e-mail server, BIS would change the settings back to the non-existent previous mail server domain name. This occured whether they made the configuration changes on the device or via the BIS website. The cellular provider is saying it is a RIM problem.

However, we have only had a handful of calls, but we cannot find a rhyme or reason for this to occur.

Any suggestions?

Lewis Noles
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Old 07-07-2010, 10:13 PM   #2 (permalink)
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Well there must be sumthing wrong with the internal server not working or not up to date.
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