BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-25-2010, 06:18 AM   #1 (permalink)
New Member
 
Join Date: Jul 2010
Model: 8520
PIN: N/A
Carrier: School
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy i don't have a handheld code, now my BB won't unlock.

Please Login to Remove!

hi, few days ago i buyed a BB on internet @HI, yesterday i received it, i installed the CD on my laptop and it askes for a handheld code?! i tryed some things but it didnt worked.. so i canceled.. now it says the same thing on my BB, but i cant unlock my BB now.. if i want to unlock it it askes: typ 'blackberry' to go furder, than it asked for the handheld code?! I have only 1 change left or it erase my information.. and i cant find the handheld code, where can i find it?.. can someone help me please, my BB is Blackberry 8520 Curve White.

Thank you. xxL.

ps: i'm sorry, i'm from holland and maybe there are some mistakes in the message
Offline  
Old 07-25-2010, 06:21 AM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

I don't know about "handheld code". But sounds like the blackberry is password protected. That is why you are being asked to enter 'blackberry'. You have run out of the allowed number of attempts. The blackberry will wipe all information and reset, and the password protection will be removed. (The device asking you to enter 'blackberry' is to allow you to see what you are typing, to give you a chance to realize you are not typing what you think, and make a correction.)
__________________
- Ira

Last edited by aiharkness : 07-25-2010 at 06:23 AM.
Offline  
Old 07-25-2010, 06:25 AM   #3 (permalink)
New Member
 
Join Date: Jul 2010
Model: 8520
PIN: N/A
Carrier: School
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thanks, but where can i find that password? is it the IMEI number?
i'm sorry if i'm asking to much.

x
Offline  
Old 07-25-2010, 06:35 AM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

If we are talking about the password on the blackberry itself, to unlock the device, then it is a password that you, the user set. What I understand is you purchased a used (second hand) blackberry that was still password protected from the previous user.

If the above is the case, there's nothing you can do but enter the wrong password repeatedly until you max out the allowed number of attempts, and the device will wipe and reset. You will not be able to unlock the device unless you know the password.

Once it wipes and resets, you will be able to use it. You can set you own password, or use it without password protection.
__________________
- Ira
Offline  
Old 07-25-2010, 06:37 AM   #5 (permalink)
BBF Moderator
 
akosnitzky's Avatar
 
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
Post Thanks: 6
Thanked 7 Times in 7 Posts
Default

Please only post one thread.

See link for more discussion.

i dont have a handheld code, now my BB wont unlock
__________________
------
Follow @akosnitzky on Twitter

LET'S GO CANES!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.