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Old 09-09-2010, 06:41 PM   #1 (permalink)
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Default BIS Gmail Contact Sync

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Recently I've had to reload my BlackBerry from scratch. My Contacts were previously sync'ed with GMail using the OTA sync introduced in BIS 2.8

My problem is I can not get the contact sync going again.

A few things I have noticed, might be irrelevant to my issue but I have found them interesting.

1. Options -> Advanced Options -> Enterprise Activation, I was missing that option.. I set my Key Store password and the option appeared.. Weird? Isn't it.

2. Options -> Security Options -> Firewall, my firewall is disabled is blocking an "incorrect encryption key".. I had previously reset the count, tried enabling the OTA Sync and the count increased... So that might be where my issue is. The problem is how do I regenerate my encryption on BIS?

Or do I suck it up and call VZW Tech support...?


Update

My last resort was to remove the Gmail account in question and then re-add it.

I did that and Sync the started back up like it should.
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Last edited by SteveO86 : 09-09-2010 at 07:16 PM.
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Old 09-09-2010, 07:19 PM   #2 (permalink)
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Try deleting the contact sync app on the BB. go to Google and have the link sent directly to your BB as a text. I had to do that a couple times on my 9800 to get Calendar Sync to work. And make sure you get the right sync for your model. I had an earlier one that wasn't compatible with my 9800. the latest one works fine.

i don't use contact sync, but it would seem it would work like calendar sync. I really doubt that VZW tech support would have a clue, especially since they dumped Google for Bing.
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Old 09-09-2010, 08:57 PM   #3 (permalink)
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Yea I doubt VZW would have been any help either. I'm sure it would have been a fun conversation though!

I completely forgot about the Google Sync app.

Maybe I will try that to get my Calendar up to Google, at least till BIS 3.2.

After removing and re-adding the BIS account the contact sync kicked in like it was suppose to. Without any duplicates or issues at all.

I'm finally back up and working
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Old 09-09-2010, 09:37 PM   #4 (permalink)
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Seems like you are having all sorts of electronic fun lately. Glad you got it back.
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