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Old 09-14-2011, 08:27 PM   #1 (permalink)
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Default No BIS on switching carrier :(

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Hello, i moved to barbados, so i bought a new sim, and when the carrier tried to set up the BIS it said the phone was imcompatible. Apparently I had to cancel my old plan back home with my old carrier, which i did... but it didnt work. Could there be something to reset?

Help me please! :(
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Old 09-14-2011, 08:34 PM   #2 (permalink)
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Default Re: No BIS on switching carrier :(

Did you specifically cancel your BIS account?

What is the exact error message? And what do you mean by incompatible?

Is your current GSM phone (9780 I assume) unlocked? Is Digicel a GSM carrier or CDMA?
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Old 09-14-2011, 08:47 PM   #3 (permalink)
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Default Re: No BIS on switching carrier :(

Digicel is GSM, I specifically canceled the BIS and the error message when activating the BIS is "Cannot activate selected plan. Your device is incompatible with this service."

You have to send a series of network codes, starting with *136# then Digicel sends you a text with further instructions and so on, and i go throught it till the last one when it gives the error code.
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Old 09-14-2011, 09:17 PM   #4 (permalink)
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Default Re: No BIS on switching carrier :(

Time to call Digicel then. Are you sure that you have a BB data plan and that your phone is unlocked?
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Old 09-14-2011, 09:46 PM   #5 (permalink)
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Default Re: No BIS on switching carrier :(

Yes im sure of both those things, but calling digicel wont work because they were dumbfounded by the error message in the store. I dont know if there is anyway to reset within the phone the data carrier for the BIS. The digicel people said that when i had the previous carrier, it "locked in" the data/bis to them... I dont know how accurate that is because even after ending the service the problem remains...
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Old 09-14-2011, 10:16 PM   #6 (permalink)
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Default Re: No BIS on switching carrier :(

The people in the store know nothing. Call tech support. My guess is the BIS account wasn't canceled and/or your phone isn't unlocked.
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Old 09-14-2011, 11:11 PM   #7 (permalink)
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Default Re: No BIS on switching carrier :(

Hmm.. ok cool... I just check again with my old carrier who assured me the old BIS was canceled. And i assume the phone is in fact unlocked because I was able to put the new sim in successfully, or do u mean another sort of 'unlocked'?
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Old 01-15-2012, 03:49 PM   #8 (permalink)
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Default Re: No BIS on switching carrier :(

Hi, I'm having a similar problem as well. Were you able to eventually use the internet services in Barbados?
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Old 04-07-2012, 10:06 PM   #9 (permalink)
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Default Re: No BIS on switching carrier :(

hi, i gettin the same problem,
how did u get the problem solve
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