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Old 01-12-2012, 01:44 PM   #1 (permalink)
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Default Getting carrier to disclose BIS e-mail addresses ?

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The company I work at took over another business last year, where there are a few BlackBerry users who have historicaly used BIS (we have our own BES server). It looks like a particular BIS user is spending all his time sending e-mails using a personal e-mail address and not a business one.

If we contact the carrier that the BIS contract is with can we get them to disclose all the POP3/IMAP mailboxes associated with him ? (until we have evidence we will not be discussing this directly with the user concerned).

Thanks.

(in the future we'll get them all on our BES but that's a few month away yet)
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Old 01-12-2012, 01:55 PM   #2 (permalink)
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Default Re: Getting carrier to disclose BIS e-mail addresses ?

Quote:
Originally Posted by Fatboy40 View Post
If we contact the carrier that the BIS contract is with can we get them to disclose all the POP3/IMAP mailboxes associated with him ?
No.
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Old 01-12-2012, 01:58 PM   #3 (permalink)
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Default Re: Getting carrier to disclose BIS e-mail addresses ?

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No.
Fair enough.

Is this still the case though considering that the carriers bills are sent to us and in our company's name ?.
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Old 01-12-2012, 01:59 PM   #4 (permalink)
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Default Re: Getting carrier to disclose BIS e-mail addresses ?

Yes, it's still the case.
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Old 01-12-2012, 02:27 PM   #5 (permalink)
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Default Re: Getting carrier to disclose BIS e-mail addresses ?

Couldn't you get this information from your BES? If you look at the Service Books for that user, it will show the Service Book for each account, with that account name.
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Old 01-12-2012, 03:10 PM   #6 (permalink)
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Default Re: Getting carrier to disclose BIS e-mail addresses ?

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Couldn't you get this information from your BES? If you look at the Service Books for that user, it will show the Service Book for each account, with that account name.
They're not on the BES yet, still just using BIS with the carrier/network provider they're on.
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Old 01-12-2012, 03:15 PM   #7 (permalink)
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Default Re: Getting carrier to disclose BIS e-mail addresses ?

Okay. Is the business address available via BIS as well? You stated that you have BES and the user is sending email via their personal account and not the business account. I assumed the business account was through the BES.

In your case, I say you don't have a leg to stand on.
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Old 01-12-2012, 03:31 PM   #8 (permalink)
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Default Re: Getting carrier to disclose BIS e-mail addresses ?

Thanks for the help guys.

Now I have to 'push an elephant up the stairs' and try and explain this to some company Directors
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