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Old 06-06-2006, 12:17 PM   #1 (permalink)
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Default 5.1.0 - Unknown address error 550-'5.7.1

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Hi there,
After upgrading the web client I have users unable to send email from their BB to anyone on the corporate network. The can recieve from the corporate network and send to anyone elese. Here is the full message:

The following message to <user1@mycompany.com> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'5.7.1 <user2@mycompany.com>... Access denied - on relay of: MAIL FROM:<user2@mycompany.com>'
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Old 06-06-2006, 02:29 PM   #2 (permalink)
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found the following:

http://www.faqs.org/rfcs/rfc1893.html

5.X.X = Permanent Failure
X.7.1 = Delivery not authorized, message refused
The sender is not authorized to send to the destination.
This can be the result of per-host or per-recipient
filtering. This memo does not discuss the merits of any
such filtering, but provides a mechanism to report such.
This is useful only as a permanent error.

hope this helps
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Old 06-15-2006, 11:30 PM   #3 (permalink)
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It's happening to me too. This is what I am getting on just one particular e-mail address since I upgraded to BIS 2.0. It didn't happen before the upgrade. I need to get this resolved.

From: "Mail Delivery System" <MAILER-DAEMON@smtp01.bis.na.blackberry.com>
Date: 16 Jun 2006 04:19:04
To:!bis-xsana@mycingular.blackberry.net
Subject: Delivery Status Notification (Failure)

The following message to <david@jones.fsabus.co.uk> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'<!bis-xsana@mycingular.blackberry.net>: Sender address rejected: Please use user@domain address forms only.'
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Old 06-16-2006, 07:39 PM   #4 (permalink)
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This does not look like valid email address: !bis-xsana@
Notice exclamation sign at the beginning.

Find service book named WebClient in your blackberry and delete it.
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Old 07-10-2006, 12:28 PM   #5 (permalink)
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Default 5.1.0 550 Error, too

Since downloading the new BIS 2.0, I cannot send email to anyone on my existing email listings/address book. I can send email to other accounts but none from my address book (which are all business related) by using the "send once" feature.

I could send emails to anyone before the BIS 2.0 upgrade.

When I try to send an email to someone from my existing address book, I get the error listed in this topic

The following message to XXX@XXX was undeliverable. the reason for the problem:

5.1.0 - Unknown address error
550 - Denied by policy

If I type the business address in and send as a "one time" email, it also doesn't work.

Any suggestions????

Paula
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Old 07-12-2006, 10:29 AM   #6 (permalink)
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I'm having the same problem too. Can't send to my corporate network.

From: [email address]
The following message to <user@domain.com> was undeliverable. The reason for the problem:
5.1.0 - Unknown address error 550-'<me@domain.com>: Sender address rejected: Blocked'

Anyone know how we can fix this?

Thanks,
Cindy
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Old 07-12-2006, 04:11 PM   #7 (permalink)
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Default Spoof Spam Filter

I think our problem is being caused by a spam filter that blocks spoofed email addresses.

We're working from that angle now in hopes of resolving the issue.

Cindy
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Old 07-13-2006, 10:01 AM   #8 (permalink)
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Default Got Ours Resolved

Spoof Protection was enabled on the spam filter service we subscribe to. Once we turned that off, we are able to send to our corporate network from the blackberry (sprint.blackberry.net) address with Send As/Reply To set to our corporate domain.

Of course, that creates other potential issues, but it did fix this problem.

Cindy
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Old 07-18-2006, 03:14 PM   #9 (permalink)
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I have the same problem. I'm not sure how to turn it off on my ned, but I don't think I would want to. It's a security issue. The old BIS correctly identified the sender as [email address], with a 'reply-to' address of [email address]. This is something that should be fixed on RIM's end...

Accepting SMTP connection from [216.9.248.48 : 27099]
Performing PTR lookup (48.248.9.216.IN-ADDR.ARPA)
* D=48.248.9.216.IN-ADDR.ARPA TTL=(6) PTR=[smtp01.bis.na.blackberry.com]
* Gathering A records...
* D=smtp01.bis.na.blackberry.com TTL=(6) A=[216.9.248.48]
---- End PTR results
--> 220 mycompany.com ESMTP MDaemon 8.1.4; Tue, 18 Jul 2006 13:05:38 -0500
<-- EHLO smtp01.bis.na.blackberry.com
--> 250-mycompany.com Hello smtp01.bis.na.blackberry.com, pleased to meet you
Tue 2006-07-18 13:05:38: --> 250-ETRN
Tue 2006-07-18 13:05:38: --> 250-AUTH=LOGIN
Tue 2006-07-18 13:05:38: --> 250-AUTH LOGIN CRAM-MD5
Tue 2006-07-18 13:05:38: --> 250-8BITMIME
Tue 2006-07-18 13:05:38: --> 250 SIZE 35000000
Tue 2006-07-18 13:05:38: <-- MAIL FROM:<me@mycompany.com> SIZE=757
Tue 2006-07-18 13:05:38: --> 550 Sorry, <me@mycompany.com> is not allowed access from your location
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Old 07-18-2006, 04:35 PM   #10 (permalink)
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I found out a little more about the problem. In my mail server software there is an option called 'ip shielding'. So someone attempting to send email as [email address] is blocked, if their ip address is not valid for the mycompany.com domain.

Does anyone know if RIM is working to fix this? Is there a workaround that avoids turning off this security feature?

Thanks!
--bill
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Old 07-25-2006, 04:35 PM   #11 (permalink)
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I am having the same problem. Any email I try to send to my company does not get there. I then get an error message like the one above. This is a HUGE problem!!!

When I upgraded to BIS 2.0 there was no warning that this could happen. It mentioned something about BES, but we don't run BES. I'm in Sales and this has already caused issues that could affect my paycheck. Somebody at RIM needs to get on this pronto!!!

Has anyone come up with a solution besides turning off security features at the company server? I don't think this is an option.

HELP ! ! !
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Old 07-25-2006, 04:41 PM   #12 (permalink)
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the solution is not to spoof your reply to address
your server is blocking it as spam when you do this
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Old 07-31-2006, 07:40 PM   #13 (permalink)
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Default We are not filtering IP, nor do we have Spoof Protection

I'm still having issues. Corporate is considering dropping the service because of this. They're talking about getting a Treo now!
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Old 08-01-2006, 07:39 AM   #14 (permalink)
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Default Not an option either

Quote:
Originally Posted by BERDucky
the solution is not to spoof your reply to address
your server is blocking it as spam when you do this
But this is not really an option either in my opinion. This blackberry is being used for work purposes. It is not acceptable to send an email from it using a blackberry.net email address. It must "send from" the corporate email address so the receiver can reply to the corporate address, not the blackberry only.

Cindy
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Old 08-01-2006, 07:56 AM   #15 (permalink)
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that's why integrating the account instead of forwarding ot to a BIS address would work better

you have the seperate service books for each account w/ BIS 2.1 - therefore can send using whatever address you want
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Old 08-01-2006, 07:57 AM   #16 (permalink)
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also w/ BIS 2.0 you don't need to even set up the blackberry.net address
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Old 08-01-2006, 08:13 AM   #17 (permalink)
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Quote:
Originally Posted by BERDucky
that's why integrating the account instead of forwarding ot to a BIS address would work better

you have the seperate service books for each account w/ BIS 2.1 - therefore can send using whatever address you want
I agree...IF you can successfully integrate your account. I was not able to do so, and Blackberry Support said sorry, we don't guarantee it to work with every email server. They provide the blackberry.net with a push from the exchange server as the only alternative.

I can use OWA and I can setup a POP account with Outlook Express...but I couldn't get either option to work with the Blackberry...leaving me no choice except the blackberry.net address.

Well, mail connector was an option...but not an acceptable one. I could get it to work on a desktop that had to have Outlook open at all times. But my laptop users did not have that option because Shared Mail Connector would not work...support was no help with that option either.
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Old 08-01-2006, 08:25 AM   #18 (permalink)
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Your best option is to have your company provide BES service if they want to support blackberry devices. Have you looked into the free BES-Express offered by RIM?
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Old 08-01-2006, 08:32 AM   #19 (permalink)
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Quote:
Originally Posted by kcwilliams
But this is not really an option either in my opinion. This blackberry is being used for work purposes. It is not acceptable to send an email from it using a blackberry.net email address. It must "send from" the corporate email address so the receiver can reply to the corporate address, not the blackberry only.

Cindy
When the blackberry sends an email, it routes to RIM's network. Even if you could route to your corporate network's mail server to send the email, it would most likely fail. Most corporate networks also block mail relaying.
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Old 08-01-2006, 08:34 AM   #20 (permalink)
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Quote:
Originally Posted by whsbuss
Your best option is to have your company provide BES service if they want to support blackberry devices. Have you looked into the free BES-Express offered by RIM?
Yes, but it is my understanding that the free BES-Express is for 1 blackberry client, with option to purchase up to 14 more, for a total of 15. We have almost 30 blackberries in our organization. You would think that's enough to justify a BES...and we're working on that. But it hasn't happened yet. Until then, we're stuck with this.
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