Originally Posted by bperkins
Glad to hear it worked out for you!
Thanks! I realize that as with everything else, "your mileage may vary", but overall, I have to say that T-Mobile has been absolutely outstanding to deal with, and I have no regrets moving over from Cingular. From the in-store associates to their 24/7 call center reps, they've been nothing but 100% professional and courteous. At one point, I was on hold for no more than 3 minutes, and I was asked, "Are you ok? I'm still doing some checking here". Amazing. Of course, after I got the right person, Cingular also took care of my request, but that was 2 days after my initial request. All things considered: price, signal in my area, call quality (no latency/echo, etc), and customer support, I've become a T-Mo "fanboy".