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Old 08-21-2006, 10:31 AM   #1 (permalink)
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Since the updating the 4.1 on BB 7290, I have been unable to forward my emails to my other account without having to resend them. I am tired of resending a lot of my emails. I'd like to know the solution to this problem. Keep in mind I didnt have any problem forwarding other people's emails to my other email account. I just have problem with my own BB emails. I dont want to resend them.

Hal
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Old 08-21-2006, 10:40 AM   #2 (permalink)
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First thing I would try to do is resend the service books. When you forward the message do you get an X next to the message indicating failure? If so, open the failed message and let us know what the message status is.
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Old 08-21-2006, 10:51 AM   #3 (permalink)
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ok Resend which one of these service books? Yes there was an "X" everytime I forward only my BB outgoing emails. I can forward the incoming emails.

There was no message status... or info on why it failed.

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Old 08-21-2006, 10:53 AM   #4 (permalink)
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When you get the 'X', open the message and scroll up. There should be a field for 'Message Status'.....what does that say?
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Old 08-21-2006, 10:56 AM   #5 (permalink)
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Sorry, I didn't clarify better. Open the message with the X next to it. Scroll up in the message. There should be a line that reads Message Status: xxxxxxxxx. This should give us an indication of the problem.

How To - Send the service book for the BlackBerry Internet Service
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Old 08-21-2006, 11:05 AM   #6 (permalink)
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i got it..

message status: Mailbox couldn't find orginial message, if forwarding or replying, please resed the message.
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Old 08-21-2006, 11:06 AM   #7 (permalink)
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ok the thing is that I didnt put anything in my message but the original message is still there. is my BB blind or what? Its there...
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Old 08-21-2006, 11:11 AM   #8 (permalink)
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I resend the Service Books in my TMobile account. still no luck... I can't forward my own emails without resending them... let me try something else.
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Old 08-21-2006, 11:11 AM   #9 (permalink)
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What email accounts are you sending from/to? Yahoo, POP, IMAP? Are any of the accounts connected to a BES server?
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Old 08-21-2006, 11:12 AM   #10 (permalink)
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I even typed something in my forwarding email... still get an "X"
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Old 08-21-2006, 11:15 AM   #11 (permalink)
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ok I send my BB emails to Sidekick II but I forwarded my email conversation to my Juno account. It won't work without having to resend those forwarded emails. Now the funny thing is that the emails I got from SK II, have no problems for me to forward to my Juno account.

I remember before upgrading my BB from 4.0 to 4.1, it was the opposite. I could forward my own emails but cannot forward the emails I got from SK II without having to resend them.

Hal

Last edited by Halford : 08-21-2006 at 11:20 AM.
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Old 08-21-2006, 11:17 AM   #12 (permalink)
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Quote:
Originally Posted by d_fisher
What email accounts are you sending from/to? Yahoo, POP, IMAP? Are any of the accounts connected to a BES server?
I don't know anything about that. I didnt do anything concerning POP, IMAP etc. BES- no accounts connected to a BES server.

Last edited by Halford : 08-21-2006 at 11:22 AM.
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Old 08-21-2006, 11:46 AM   #13 (permalink)
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I hope there's a solution.... I will continue to resend my failed forward emails. Hopefully there is someone out there somewhere who somewhat knows something somehow.
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Old 08-21-2006, 11:50 AM   #14 (permalink)
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what email account is this through? Your @blackberry.net account? Yahoo? Gmail?
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Old 08-21-2006, 12:01 PM   #15 (permalink)
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Quote:
Originally Posted by seanism
what email account is this through? Your @blackberry.net account? Yahoo? Gmail?
mine is ..........@tmo.blackberry.net Forwarded to .......@juno.com Remember only that my "send" emails always fail...
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Old 08-21-2006, 03:37 PM   #16 (permalink)
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I had the same issue with my BB about a month ago on T-Mo. I called them up, they walked me through some stuff, and worked it out. It involved deleting/emptying some caches, deleting all my books and resending them, and a couple of other things.

Good luck,
Michael
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Old 08-22-2006, 10:47 AM   #17 (permalink)
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The "Unable to find origanal message" error is caused my BIS not being able to find the original message on the sever. When forwarding or replying to a message BIS goes back to your mail server to get the message. If it has been removed from the integrated account, that error will occur.

blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8021/270925/1106561/Support_-_Unable_to_forward_or_reply_to_a_message_from_your _integrated_BlackBerry_Internet_Service_2.0_accoun t?nodeid=1186623&vernum=0
blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8021/270925/1106561/What_Is_-_Unable_to_forward_a_sent_message_with_a_BlackBerr y_Internet_Service_2.0_account?nodeid=1165968&vern um=0
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Old 08-24-2006, 02:07 PM   #18 (permalink)
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I will call TMobile BB tech and let them walk me thru... soon... Hal
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