08-28-2006, 03:18 PM
Join Date: Oct 2004
Location: Fort Worth, Texas
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| | Does sprint have a separate BES plan?
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I've got a user on a Sprint 7130e who is in an area that only has 1X coverage (not 1XEV) We've been trying to get him activated, but when we try a desktop activation it has me make the new key by moving the mouse and then just says "Working" and sits there forever.
We tried an enterprise activation and it does "verifying encryption, encryption verified. Waiting for services" and then it hangs with no further progress.
He purchased the phone himself from a retail store and I was wondering if maybe sprint has a separate package for BES that he needed to order but didn't.
Data is working, he can send and receive PINs. He's got the latest HH software, Desktop 4.1, BES 4.0 (not sure of the SP)
Prior: BES: 7510, 7520, 7290, 7230, 7130, 8220 (No Data Plan), Droid Eris
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