Originally Posted by Chris Tinker
I have just acquired a Blackberry 8700g and my service provider (o2 in the UK) has set me up with data services however, despite registering the device on the internet for Internet services I cannot connect and keep getting the error message <Data connection refused>. I have contacted o2 on many occasions without any resoultion to the matter and I am close to cancelling my contract with them and returning the device and returning to using my trusty XDA Exec. Am I doing something wrong here?
Please help me....the Blackberry help online documentation is really confusing to me on this matter.
I went through this for a while, three days in fact.
When I first got the new blackberry and found that my IT department wernt customer friendly I decided to get a do it yourself job with Internet services and OWA access.
Working backwards from sucess I have it working and am very happy with having my exchange and ISP emails breaking to the device. ( I havnt figured how to get calendar to work wirelessly yet, if in fact it does )
When I got the device I tried to configure it and got no where I noticed the 'data connection refused' this is also with O2 so I called them and was told ( can you believe this ) that they planned to add the data connection after my next bill. I cant fathom why I would get a blackberry and not want email for a month! anyway O2 said they would add the data service and it would take 24 hours.
Day 3, no data service, rang o2 struggled hrough the terrible electronic hierarchy got to speak to a guy who said no one had scheduled the whatever that does it and he would investigate, I went on hold and listened to a couple of dreary tracks of musak and then they hung up on me. I didnt like that!
When I rang back I explained to the woman ( giving all my details yet again ) that a colleague of hers was probbaly looking for my call, she said there was no open call record on my account, the guy must have just thought this is boring and got rid of me.
The woman said she would schedule the connection and it would take 24 hours and asked if i could keep thephone off, I said no it makes it hard to use for calls when its off. no laugh!
Day 4 after 24 hours the service was still " little gprs" anf data service refused but i had work to do and before ringing o2 again i cycled the blackberry one last time and low and behold " big GPRS" I had my data service.
Morale of the story, o2 is a rubbish provider but its infrastructure eventually works.
Getting OWA sorted needed a pressganged IT geek but thats because the user id email address combinations are poorly explained in the set up screen.
I am dreading finding out that I need BEW for calendar sync! but anyway if you havent got it fixed perseverance should be all thats needed.