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Old 09-09-2006, 02:55 PM   #1 (permalink)
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Default Data Connection Refused on My 8700g

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Maybe someone could help me here. I'm trying to use an unlocked bb
8700g on my Cingular plan, and I've already added the data plan, but
I have no data connection. Cingular & Blackberry data techs have tried
to solved this problem with no success. I've even had the sim card
replaced from 64k 410 to 3g just to see if it would work, but still no
connection. (The phone works fine.) Help! Help! Help!
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Old 09-09-2006, 03:49 PM   #2 (permalink)
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Data connection refused means you do not have a BlackBerry APN on the line - basically you have not been connected to the right tariff/data plan.
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Old 09-09-2006, 05:59 PM   #3 (permalink)
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Quote:
Originally Posted by BBAdmin
Data connection refused means you do not have a BlackBerry APN on the line - basically you have not been connected to the right tariff/data plan.
Thanks. I do have the right data plan with Cingular. Their data techs even
tried some of their other data plans to see if this was the problem, but it
was not. I also tried my sim card on another blackberry and it worked,
so it must be something with my blackberry. It's either not fully unlocked, defective, or there might be some other way of setting it up so that
it will work.
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Old 09-10-2006, 01:46 AM   #4 (permalink)
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Have you installed the Cingular OS on your device?
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Old 09-10-2006, 01:00 PM   #5 (permalink)
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Quote:
Originally Posted by wusmani
Have you installed the Cingular OS on your device?
I tried to install the BB Software for the 8700 Series Wireless Handheld via the Desktop Manager, but it didn't recognize my BB. Is there anything else
that I should try or do differently here? Thanks.
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Old 09-10-2006, 04:19 PM   #6 (permalink)
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Quote:
Originally Posted by anthonyjames
Thanks. I do have the right data plan with Cingular.
It seems simplistic, but 99.9% of the time when I see a DCR it is because the login and password are not set properly. Either the login still has the previous phone number in the login name or the case sensitivity has not been observed in the password.

Peter
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Old 09-10-2006, 06:32 PM   #7 (permalink)
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Login and password? Really....
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Old 09-10-2006, 10:03 PM   #8 (permalink)
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Quote:
Originally Posted by NJBlackBerry
Login and password? Really....
I've tried numerous times to create a new account, typed in my PIN
and IMEI, and when I typed in a username and password, I always
got "unknown error". This plus the various versions of OS I tried to
install from my PC via Desktop Manager 4.1 were not compatible
with my BB (I got "no system was found for your device" all the time.)
Do you think there is something in my BB that needs to be reconfigured/
reset, or is my BB defective?
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Old 09-10-2006, 10:07 PM   #9 (permalink)
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Quote:
Originally Posted by NJBlackBerry
Login and password? Really....
Bell Mobility reps in this area, have a nasty habit of commisioning 7750s without observing the pasword case sensitivity.

This will always lead to DCRs

Go into master edit mode and scroll to the bottom (usually where the login name and passward are). For Bell it's something like number @ 1x.bell.ca for the login and the password is the HEX ESN.

Hope this helps.

Peter
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Old 09-11-2006, 05:26 AM   #10 (permalink)
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Customer has an 8700g. Not a CDMA device. There is no HEX ESN or userid and password.
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Old 10-22-2006, 07:01 AM   #11 (permalink)
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Have you resolve your problem?
I have the same problem with my new 8707V with Vodafone Italy
Can you tell me something about?
Thank's
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Old 10-22-2006, 07:55 AM   #12 (permalink)
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You may have the right data plan on your SIM but the wrong blackberry. When you said 'unlocked' that means to me you've got your blackberry from some place other than Cingular's store.

It is quite possible that device was reported to RIM as stolen or lost and RIM had request from previous owner or carrier to disable access to that blackberry.

You should ask Cingular support follow with RIM on status of that blackberry. If SIM works with other blackberry, the lock on your device is set somewhere in the RIM.

I hope you saved enough money on that device to afford time going through all these troubles.
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Old 10-22-2006, 12:08 PM   #13 (permalink)
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Quote:
Originally Posted by Berry One
You may have the right data plan on your SIM but the wrong blackberry. When you said 'unlocked' that means to me you've got your blackberry from some place other than Cingular's store.

It is quite possible that device was reported to RIM as stolen or lost and RIM had request from previous owner or carrier to disable access to that blackberry.

You should ask Cingular support follow with RIM on status of that blackberry. If SIM works with other blackberry, the lock on your device is set somewhere in the RIM.

I hope you saved enough money on that device to afford time going through all these troubles.
lol, probably from ebay huh?
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