I agree. I've tried different MX records and nothing does autodetect from the BIS. FYI - your can use the regular gmail MX records as they will also accept your hosted doamin. EX.

IN MX 5 gmail-smtp-in.l.google.com.
IN MX 10 alt1.gmail-smtp-in.l.google.com.
IN MX 10 alt2.gmail-smtp-in.l.google.com.

I think the BIS just recognizes the @gmaill.com domain and does nothing to query the MX records.

Mine worked fine with no call to RIM. I've deleted and recreated it several times and it has worked well every time (knock on wood).

nb

Sent you a PM.

Is syncing working for you? Still not getting instant email, but when deleting messages on the BB it doesn't delete them on the hosted email account on google (even with deleted selected on the BIS account).

Yes syncing is working great now. When I delete an email off my blackberry it is instantly gone from my Google inbox. It has now been several hours and I am still getting real-time push on my email as well, so it looks like everything is finally working correctly.

That's great. I guess the only way to get it done is getting my carrier (VZW) to open a ticket and get then to add my hosted domain to their BIS for google. I sure hope they get something built into the BIS that would make this automatic.

Good luck.

After waiting 24 hours for the DNS to be propagated, I was able to integrate my hosted domain in the BIS from the default 1st screen - that was good. But it still does not do instant push mail like gmail - still polled. What was interesting is in the edit screen for the email account there was no Advanced Settings - just like a gmail account. So somehow its not getting on the notify server list. Hope RIM gets this fixed soon. Google hosted domains is a great (free) service.

Yeah, mine always registered fine though the BIS interface as well but was always polling.

Free is good, but I sprung for the ~$4 a month for no ads and 10GB.

I have no problem with spending $$$ but I need the push mail. Another thing I noticed is email sent via the BB does get placed in the Sent folder on google. Guess I'll have to call VZW/RIM to get them to add my domain to the notify server.

Yeah, the sent items didn't work for me until I was put on the notify server. Good luck calling and getting through level 1 tech support while you have to try and explain that it really is gmail for your own domain and that it really does support push mail etc. Always a pleasurable experience.

Yes, it's a scary feeling when you're talking to the guys that answer the phone and you can hear them trying to think of ways to tell you that what you're asking for just can't be done. When I spoke with them, I kept repeating "This is a feature that only RIM can enable right now. RIM is working on an automated solution, but until then, they have to do something to your account directly. I know several people that have had this done for them by RIM, and RIM confirmed to them that this is something only they can do right now."

Good luck!

Yep. Getting tired of having to call VZW to call RIM. And sometimes RIM support is less than stellar.

Mine allows me to add the hosted gmail without any issues but it is still polling. I don't feel like calling tmo to get to a RIM rep..I can just tell that is going to be a nightmare of a process.

Wanted to provide an update on my situation. I am with Verizon and although adding my Google Apps hosted domain to the BIS went through just fine, it was pretty clear it was just polling every 15-20 mins. Called up Verizon to get to RIM and they added me to what he called a "notifier" server. Removed and then re-added the domain to BIS and it appears to be working fine now. Been doing push for about 12 hours now. Verizon was unaware of the issue, but RIM was aware of the problem and I'm assuming the above steps is the solution. Hope this helps.

Thanks Rama. You would think RIM would apply a patch to the BIS to place the record in the notifier server automatically based on the MX record of the domain. Sure would make like easier.

I am sure they are working on an automated solution, but as a developer I can see how it may take a little time and thought. I'm sure there are scenarios that need to be worked out, like having multiple MX records at the same priority pointing to different google and non-google hosts. MX records that resolve to CNAME aliases that resolve to google, etc. Aliased domains that point to a hosted account that may already be added to BIS under the same or even a different account, etc.

Just my $.02

You're quite right. DNS records can be daunting at times. One thing going for them though, is when your hosted domain is integrated you'll notice the advanced settings for those accounts will not show up in the BIS interface. So they must be able to ascertain its a google hosted domain. Let's hope for the best (and soon).

So I picked my wife up a Curve yesterday and was prepared to go through the same process to get her hosted google email wired up to the notify server that I had to go through. Her email is on a different domain that is also hosted by google apps. So after trying it a few times just to make sure it was polling an not getting push I called RIM support referencing the ticket from my issue. I had figured that would make the call quick and painless since all the information they needed to fix it would be on my old ticket already. Not so.

The tech I originally had wasn't available so I got a nice lady who was willing to look at the ticket and do the same for my wifes Curve. Well, after an hour of trial and error on her part and getting nowhere, along with her failure in realizing that the point of the ticket was about getting push email and not just getting polled emails, I was getting frustrated. After being on hold for about 15 minutes I got the feeling I was abandoned so I hung up. I called back and got a different tech this time. After about another 20 minutes of explaining the issue in detail, he finally got it and I started getting push email.

I don't know what they have to do behind the scenes but I guess it isn't as straight forward as I thought and if you are unfortunate enough to not get a RIM tech that knows about the details of the issue be prepared for a tough ride.

Great story. Thanks for sharing. This makes even more of a reason that RIM should implement a patch for google hosted domains. I always hate playing tech-support russian roulette.

where can i call rim? its 50 bucks a call

EDIT: got it go through provider!

Here's a quick rundown on my attempt to setup BIS today with my Google App hosted solution.

My Setup:

• Cingular/AT&T
• BB 7130c
• Google App free version
• CNAME pointing from pop.mydomain.com to pop.gmail.com
• CNAME pointing from smtp.mydomain.com to smtp.gmail.com
• POP is DISABLED in Google Apps

Through the RIM site, I was able to add my email account by simply typing in my email address and password. It detected everything and presented no errors.

What's working/not working:

• Sent messages appear in Google Apps
• I added a filter through the RIM website to discard the sent messages, otherwise they end up back on the BB as a new message
• No reconciliation (if I delete messages on my BB they stay in Google Apps)
• No read/unread updating between BB and Google Apps

The CNAME setup is obviously abnormal. I'm not sure if it's required, I just tried it because it seemed as though it would help the setup process. I never actually typed in pop.mydomain.com into RIM's site.

I would LOVE to have full sync/reconciliation working. What a beautiful solution that would be. Anybody else able to provide a rundown on what's working and what's not and how they got it that way?

UPDATE: "Push" was only working sometimes. I don't think it was pushing...

UPDATE 2: Just got off the phone with AT&T. They contacted RIM and had a fifteen minute back and forth. I never got to speak with a RIM support tech. The final verdict was that RIM will not support 3rd party apps. Obviously that doesn't jive with other experiences on here. For those that were successful, it might help to have the specific language you used with the techs. At first they had no idea what I was talking about and the notify server seemed to mean nothing. I didn't know what else to request.

i called rogers tech support and they said they wont be able to help with that

I would refer them to the following article on their site:
BIS v2 Upgrade and BlackBerry | AT&T wireless services

which states:
I would be firm and demand real time messaging as that is what you are paying all the money to RIM for. Be clear that it is a gmail account, just with your own domain name. State that there is a known issue with BIS picking up the fact that it is a gmail account and that RIM needs to manually add it to enable "push" mail etc. I made them stay on while I confirmed it was working by sending 3 emails sequentially to my account immediately after the previous one was received on my device. Assuming your inbox is fairly empty and there are no large attachments you should receive it within 30 seconds of it showing up in your inbox.

tried again, no go, rogers folks are like we dont have the ability to make a ticket or anything. Sounded like they were bluffing!

I spoke to two different RIM tech support reps over the last two days. The first one added me to the "notify" list which was supposed to switch my account over from polling to true push. For some reason it didn't work and he tried a couple times to remove and add the entry. He told me to call back the next day.

Today the next rep said that for some reason some hosted gmail accounts still do not work properly even after they add them to the notify list. They are working on a solution for this and he said he would get back to me within 48 hours.

Anyone else not able to get push working after speaking to RIM and having them add you to the notify server?

**UPDATE**
I randomly got my service books resent and some test emails from RIM and now my push is working 100%. I get my email to my bb within a few seconds of sending to my hosted gmail account.

Did RIM say what/when a fix for hosted domains would be available w/o calling them?

UPDATE:

I just added another google hosted domain and I am getting instant push email. I wonder if RIM finally patched the BIS on Verizon? Can anyone else verify?

I have my email on google apps and I asked my mobile provider to tell RIM add my domain as a gmail alias. It took one week, but worked like a charm.

BR
Jaime

That's great. But I think RIM has applied a patch that senses the MX records of a hosted domain so that it will automatically add that domain to their notify server for push email. I am in the process of adding another hosted domain to the BIS. I'll see if it works.

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)
They made it sound like it is still a manual process in some instances. He told me that some hosted gmail accounts are automatically sensed while some are not.

I noticed that when I added my hosted google account, it enabled POP on the hosted gmail account, which was previously disabled! I don't have any advanced options in the BIS, and all I needed was my and password... weird!

Do we have a definitive answer on this?? It would be great to save 30 bucks a month on hosted BES and the extra 10 bucks to T-Mobile if this was working consistently.

I've got BIS on both T-Mobile UK (BlackBerry 8700) and Orange UK (Nokia E90 with BlackBerry Connect). I also have BES with the second but let's leave that alone in this thread!

Adding a standard @gmail.com / @googlemail.com email account to either BIS functions as it has done for ages, with no requirement for inputting POP3 settings nor are POP3 settings configurable in the BIS interface under any Advanced Settings tab as they are if you add, say, an @mail.com email account or other "ordinary POP3" email account. Email is pushed to @gmail.com / @googlemail.com accounts instantly. I've noticed that setting up one of these accounts enables POP in the Gmail /Googlemail settings on the web interface. Despite this, there is no delayed polling so it doesn't appear to be "ordinary POP3" in use.

Adding a Google Apps / Google For Your Domain hosted email account, utilising a custom domain name, now works in the same way as above. There is no prompt for POP3 settings and those settings are not configurable under any Advanced Settings tab. Email is pushed to these accounts too. POP in the web interface is enabled however, like with the above, there is no delayed polling so it doesn't appear to be "ordinary POP" in use either.

A few points:
(i) Deleting an email on either the device or in the web mail interface does not delete the email on the other.
(ii) Email sent from the device does appear in the Sent Mail folder on the web interface.
(iii) Deleting an email from the sent box on the device does not delete it from the Sent Mail folder on the web interface even if it was sent from the relevant account configured on the device.
(iv) Email sent from the web mail interface appears in the Inbox on the device within the relevant account, rather than in the main sent box on the device. I believe this is down to how Google deal with email because you can see both Sent and Received email underneath the All Mail folder in the web interface.

If I delete an email from the device, and specify "On Mailbox and Handheld", it will be deleted from the web mail interface.

When I send email from the BB I do get a copy in the Sent folder on the google account.

I've just noticed that option and imagine it will function as stated. Do you think that there is any way for an email that is deleted in the web interface to also be deleted from the device?

Not that I am aware of.

Have you noticed a lag time? A lot of accounts may take up to 6 hours to reconcile properly.

I haven't experienced any. When I delete an email it is generally gone from my inbox in a matter of seconds.

So no two-way sync?