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Old 01-05-2007, 02:33 PM   #1 (permalink)
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Default Reuters Connect MDS error

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Just want to confirm again that our BES support are lazy asses.

I have 2 users in a department using Reuters Connect on their blackberries.

Both are using 7280's with the newest handheld software on them.
Both users are set up on our new BES 4.1
Both users have identical settings on their blackberries.

One user connects fine to Reuters Connect, the other user is getting a MDS connection error. Exact error is as follow:

Unable to log in!
MDS Service Unavailable: U96

The official answer I've gotten from our BES support is:

WE UNFORTUNATELY DO NOT SUPPORT THIRD PARTY APPLICATIONS OF THE BLACKBERRY DEVICES.

RANT:

OK, if you don't want to support 3rd party apps then here's an idea: lock down the goddamn handhelds with a policy that restricts the installation of 3rd party apps. Oh what's that? More work you say? Why am I not surprised?

btw. I am in IT as well, I just work in Ontario... you know... where people actually work...
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Ghetto stats: bberry 8130 :: desktop manager 4.2.1.8 :: handheld 4.2.2.163 :: Lotus Notes 7.02 :: BES 4.1?
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Old 01-05-2007, 03:06 PM   #2 (permalink)
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y'all getting slow yo!

I just called up Rogers Tier 2 support and seems that it is indeed something that BES Admin has to configure on their end.

I've sent the word to the powers that be. Paperwork will be forthcoming.
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Ghetto stats: bberry 8130 :: desktop manager 4.2.1.8 :: handheld 4.2.2.163 :: Lotus Notes 7.02 :: BES 4.1?
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