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Old 07-10-2006, 03:46 PM   #21 (permalink)
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Default I have a Data Plan and still get Data connection refused

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I've had a data plan for over a year now never any problems with email and all of a sudden 2 days ago I stopped receiving emails on my blackberry. Txt is okay, but no email. I turned wireless and handheld on/off several times, took out battery, SIM card...yet still nothing.
I came into work today, connected it via USB and went through all settings...still nothing.

Getting ready to call network carrier but dealing with them is a pain!

Any other suggestions?

oh, and I too have the "gprs" next to my signal strength area on the handheld.
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Old 07-10-2006, 07:39 PM   #22 (permalink)
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I wonder..

I would first check with your carrier. Normally when a Blackberry goes into that lower case 'gprs' mode, that means the settings are not proper on the account side. They need to refresh the network and possibly check into the Data settings for your BB.

I had a similar issue like that back when I initially got with a Blackberry and Data Plan. The rep from Cingular Data Support didn't know what the heezey he was doing.. so I Called back an hour later. Got someone who knew it and got the problem fixed. Running smoothly for the last 4 months now.

Good Luck!

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Old 07-11-2006, 08:46 AM   #23 (permalink)
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Default Data Connection Error - Restored!

Sure enough, when I called my carrier Cincinnati Bell, my data plan had been blocked just recently.

We added my daughter to my plan 2 days ago (when the problem started)...and the goofballs added her, but turned off the data plan on my blackberry.

Problem solved but a pain in the arse.
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Old 07-12-2006, 09:35 AM   #24 (permalink)
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Default Data Connection Refused

I'm having the same issues in the Chicagoland Area....spoke to Verizon Wireless techs and they said there were "no outages in this area"...this first happened on Sunday.....Monday and Tuesday everything was fine....now today I'm getting that same error message......I'm ready to use this device as a doorstop...

Any other suggestions?

David

Last edited by DHPress : 07-12-2006 at 09:39 AM.
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Old 07-12-2006, 10:26 AM   #25 (permalink)
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Having the same problem here in Vancouver BC. Spoke to rogers and they said it was a RIM issue and are trying to fix it
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Old 07-12-2006, 10:29 AM   #26 (permalink)
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Having the same problem here in Toronto, Ontario. Spoke to Rogers to confirm data outage is nation wide
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Old 07-12-2006, 10:48 AM   #27 (permalink)
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Default Data Connection Refused

I am experiencing this problem today? I recieved email till around 10:30 am EST then I get the DATA CONNECTION REFUSED

Are others experiencing this problem?
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Old 07-12-2006, 11:12 AM   #28 (permalink)
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Toronto, Ontario. Rogers says it's a Canada-wide GPRS issue, all devices affected. I do have users in Boston who are also out!
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Old 07-12-2006, 11:23 AM   #29 (permalink)
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There is an outage. It has to be RIM because my US users are also down.
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Old 07-12-2006, 11:39 AM   #30 (permalink)
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Mine was down a couple of hours this morning, having Data Connection Refused and low case gprs showing up. It's up now and I have a GPRS caps registered on the phone now.
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Old 07-12-2006, 11:57 AM   #31 (permalink)
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Must be RIM, have users in NJ, Boston and California all out.
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Old 07-12-2006, 11:58 AM   #32 (permalink)
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It appears to be intermittent. I am in London, Ontario and just a minute ago, while it still said "Data Connection Refused" 2 emails came in. Hopefully they fix this soon!!
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Old 07-12-2006, 12:06 PM   #33 (permalink)
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I am now back to GPRS and everything seems to be working fine........hopefully it stays that way!!
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Old 07-12-2006, 12:22 PM   #34 (permalink)
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Default Data Refused

I am in London also but no luck with mine?
I can still get my mail throuh the Blackberry webclient.
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Old 07-12-2006, 12:24 PM   #35 (permalink)
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Right after I posted that, my connection dropped, and just as I am writing this an email came through........go figure.
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Old 07-12-2006, 12:38 PM   #36 (permalink)
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Service was out in Edmonton this morning, too on Rogers. I have GPRS showing on the screen now, but the e-mails on my BlackBerry are far behind what's on my desktop computer. They seem to be trickling in at random intervals.
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Old 07-12-2006, 01:37 PM   #37 (permalink)
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It'll be a while before it settles. North America dark for a couple of hours. How many pending messages need to flow through the RIM servers right now?????
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Old 07-12-2006, 02:02 PM   #38 (permalink)
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I received the following update from Rogers:

**Update** As of 7/12/2006 2:00 PM (EST) The root cause has been identified as a fiber cut on the Allstream network. Rogers and Allstream technicians have re-routed traffic and subscribers are progressively re-connecting to the network. Blackberry customers will experience delays in receiving messages until the back log is cleared

Sounds like the cut fiber may have affected more than Canada.....
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Old 07-12-2006, 02:05 PM   #39 (permalink)
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gives new meaning to the phrase "hanging on by a thread"
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Old 10-02-2006, 09:21 PM   #40 (permalink)
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Default Your tip not only made the most sense it worked!!

Your tip (below) was of great help at the right time!!

I joined this forum just to tell you that.

Thank you

Best regards,

Reza Habib




Quote:
Originally Posted by BBAdmin
Sometimes when a user returns from roaming, the device has trouble authenticating all the services on the line with the carrier. In instances where the old reboot doesn't help you sometimes need to perform a maual roam on to another carrier, and then roam back to your main carrier which will force the line to apply all the services again. I have this quite a bit with roamed users.
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